NHS Human Services, Inc.

DescriptionDEPARTMENT: RETAIL REPORTS TO: DISTRICT STORE MANAGER POSITION TITLE: STORE MANAGER STATUS: Exempt, Full Time EDUCATION AND WORK EXPERIENCE: AA degree or higher preferred but not required. Three years of demonstrated experience as a supervisor in a retail environment. Demonstrated knowledge of cash controls, accounting, cashier procedures, scheduling, and hiring. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Detail oriented Team player with a spirit of cooperation. Work with all others towards goals set by management. Self-starter with ability to problem solve. Able to delegate job tasks and give instructions both verbally and written. Strong use of the English language in verbal and written communication. Good organizational skills. Ability to work with the public in a professional manner. Ability to work in a fast-paced environment and maintain poise under pressure. Customer service mindset. Ability to work both Friday and Saturday. General knowledge of business practices and protocols. Ability and willingness to keep information confidential. Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check. A valid, in-state license and ability to pass The Salvation Army's in-house driving test and MVR check. Ability to meet all applicable federal and state driving requirements such as DOT physicals. If employee owns their own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time or business. TSA adheres to the federal standards regarding mileage reimbursement. Comfort with and ability to operate a 20' box truck and forklift. SOFTWARE-RELATED SKILLS: POS, cash register skills required. Microsoft Word and Excel required. Ability to use new software programs with basic training. Ability to research online and access cloud data storage systems. SCOPE OF POSITION: Directs the activities of the retail store to ensure maximum revenues, effectiveness, and profitability. Accountable for customer satisfaction and employee morale. Hire, develop, train and lead Retail Team. Responsible for creating and maintaining store Organization Chart with job responsibilities/assignments; supervision of store staff in daily responsibilities of meeting daily goals; merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. The Store Manager will be responsible for all daily activities in the store and warehouse and report directly to District Store Manger. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for achieving sales budgets while balancing store operational expenses as projected by fiscal year budget goals. Maintain and post monthly goal projections/actual sales revenue, including recycling, eCommerce, etc. Communicate objectives in a clear, concise manner that engages all staff and volunteers. Lead, coach and mentor store team in the methods and tools that will enable every individual member the opportunity to participate and achieve the goals and standards expected for a successful team operation. Personnel The Store Manager (SM) will be responsible for development and application of Operations Organizational Chart to support regular defined schedule as well as daily and weekly staffing assignments to further identify expectations for all employees and ensure all operational responsibilities are maintained or improved. Supervise and coach all staff in performance of duties to ensure compliance with published Org chart, directives, and guidelines, including dress policy, purchasing procedures, cell phone use, timecard reporting. The SM is responsible for maintaining appropriate staffing levels. Interviewing and hiring new employees with the objectiv