Job Information
Boehringer Ingelheim HR Direct Specialist with French in Wrocław, Poland
THE POSITION
Looking for a role where you can unfold your HR knowledge and expertise with focus on splendid customer experience and further innovative process development? Join our HR Direct and shape the team culture as a vital success factor with us. If you like contact with people, always eager to learn and manage new challenges and if you appreciate agile working methods, then HR Direct is your place to be!
Tasks & responsibilities
As an HR Direct Specialist you are responsible for the professional support of our customers as first point of contact in HR as well as the administration of defined processes following internal and external compliance regulations
You advise our customers via phone or e-mail, also in matters with different complexity, and you work with internal and external stakeholders
You ensure a splendid customer experience using your strong communication skills, social and technical competencies, and strive for continuous improvement of the provided services
You may support the team in project-related activities and work in the environment where we use targets to measure the service quality
You collaborate with various teams and be responsible for building and maintaining our internal and external knowledge base
You collaborate with the team on creation of articles for employees in France
As the owner of at least one competence center (e.g. travel allowance, illness) you are in close contact with relevant stakeholders and provide updates or support trainings to the HR Direct team
If applicable, you will also be supporting other H2R functions, e.g. Employee Central, Recruitment, Learning Services, Payroll or Time Management teams as part of our business continuity model
About our future employee:
You should speak French (min. C1) and English (min. B2) languages and have ideally have 2-4 year experience in HR First Level Support or other HR-related activities.
Additionally, we are looking for:
Completed higher education or soon-to-be graduated preferably in HR field or related areas
Strong communication skills, distinct empathy, team spirit, accountability, and customer orientation
Positive approach with ability to come up with ideas in our Speak-Up culture environment, and participate in process optimization
Country-specific knowledge would be a plus
Proven ability to capture complex issues in a solution-oriented working style (e.g. in the HR 3-pilar-model)
Preferably working experience with SAP HCM, MS Office, SuccessFactors, ServiceNow and OpenText
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.