NHS Human Services, Inc.

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12006439 JOB DESCRIPTION

Overview

The Director of Operations is responsible for the overall performance of multiple warehouse locations with key customers. The selection, professional development, motivation and creation of a team environment are key responsibilities as is the operation and development of existing and new business. The Director of Operations ensures that the established warehouse performance objectives are met efficiently in an effort to reduce waste and is accountable for achieving prescribed Company objectives in regard to cost, quality, productivity, customer service and profit for multiple locations, multiple accounts and multiple customers. Within the scope of this position\'s responsibilities, the incumbent must apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business processes, increase proficiency and increase efficiency through waste elimination while at the same time, meeting Corporate values, Customer and Operational objectives.

RESPONSIBILITIES

Responsibilities

This position is responsible for, but not limited to, the following:

Labor Management

• Directs the operations of the warehouse management team to achieve prescribed objectives.
• Develops and maintains a productive work team by creating programs for hiring, training and professional development.
• Matches the skills and background of personnel to the work required.
• Applies sound communication and motivational techniques.
• Creates programs to coach, counsel and discipline subordinates.
• Implements performance evaluation system that will provide a forum to two-way communication in reviewing past performance, setting future goals, and clearly defining expectations.
• Ongoing feedback is a key ingredient in effective performance management.
• Ensures the creation of the necessary process improvements and solutions to meet Company objectives and facilitate the efficient operations of transportation.
• Remains knowledgeable regarding changes in hardware and software technology.
• Assists in the establishment of customer service standards for all accounts and communicates and emphasizes the importance of these standards to all personnel.

Customer Service Orientation

• Assures that customer accounts receive the required level of transportation and administrative support.
• Maintains appropriate contact with all accounts and responds to requests when made.
• Participates in Company marketing and sales efforts, including planning new account strategies, prospecting for new accounts, making sales calls, developing and quoting rates, negotiating contracts and closing sales.
• Develops and recommends an annual operating budget.

Budgeting

• Develops and manages a system of controls to ensure that service levels and performance goals for the operation are met within prescribed cost, revenue and profit parameters.
• Ensures that all accounts achieve predetermined profit standards.

Equipment & Facilities

• Procures equipment and facilities required to assure efficient operation and meet Company profit goals.
• Develops suitable programs for maintaining Company standards of safety, sanitation, maintenance, security, housekeeping, and work habits in the operation of equipment and facilities in a manner that assures their most safe and efficient operation.
• Keeps informed of relevant new technology and automation translating to actions /recommendations as necessary.
• Participates in local trade, professional and civic associations as a representative of the Company.

Miscellaneous

• Participates in local t ade, professional and civic associations as a representative of the Company.

Key Result Areas

• Continually focus on the identification and elimination of waste by ensuring that all locations are following the APL Logistics Continuous Improvement Model
• Developing and managing a budget for multiple locations within company guidelines
• Determining various business plans that will produce results that exceed budget goals
• Identify short and long term opportunities to increase returns
• Reduces the operating cost of the business while maintaining quality standards
• Seizes opportunities for reinventing the business and innovation
• Actively builds up information relating to competitors and looks for opportunities to differentiate APL Logistics

QUALIFICATIONS

Qualifications

Bachelor\'s Degree preferred in Logistics, Supply Chain Management, Business or equivalent combination of education and experience

Minimum of 7 years 3PL warehousing or Parts experience required, including 10 years of management experience

Strong working knowledge of PC software use including: Word,