Job Information
Acosta Group Operations Executive - Flexforce in Woking, United Kingdom
Job Type: Full Time
Contract Type: Permanent
Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.
We are seeking an Operations Executive for our Flexforce team to join our team working on a ‘Hybrid’ basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station!) .
Could you bring the tenacity and creativity that could add value to Flexforce and Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment.
Job Title: Operations Executive
Reporting to: Account Manager
Salary : £25,000
Bonus: 5% Performance based
No. Of Hours : 37.5 Hours per week
Main purpose of role: The Operations Executive role is the heart of the Administrative process within Flexforce. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs
Key Tasks and Responsibilities
Administration & Data Management
Creating, sending and completing responses to booking sheets via e-mail, text and phone
Data checking downloaded reports for accuracy, relevancy and field performance
Flagging issues to relevant Account Manager
Tracking van sales invoices versus receipts and highlighting discrepancies
Providing phone support/e-mail support for sub-contractors on all in bound queries including booking, POS deliveries and/or briefs
Provide a positive and professional image of Flexforce with all internal and external communications
Technical
Support with loading of relevant scripts in line with client objectives across all activities considering the reporting requirements during set up
Support with testing of relevant scripts to ensure accuracy to brief
Scripts to be in line with standard process
Support for field team with reporting software queries
Communicate completion of updates together with any potential impacts to users
Load store lists and ensure are made active on correct dates
Call file Management
Ensure calls are added/ removed when required and that address and sub-contractor details are always accurate
Support with any requirements for changes to store lists
Highlighting closed store to Insight team for management of master databases
Reporting
Create photo reports, for delivery to clients, that highlight the impact of field rep actions in stores
Support Account Manager with insight gained from speaking with field reps and reviewing downloaded data
Client Activity Briefing Process
Ensure activity briefs are produced and sent to the field
Ensure any visual aids are compiled for the field
Ensure relevant information is set up in all required systems
Financials
Management of inbound expense claims from sub-contractors and entering onto Flexforce system
Accurate provision of job codes for internal and external reasons to ensure accurate tracking of financial result per activity
Client Communication (if applicable)
- First point of contact for the client regarding operational queries
Client Review Presentations (if applicable)
Help in building client review presentations
Analysing required operational information, and ensuring the output is relevant for the client’s needs
Building PowerPoint presentations to simplify the findings and outputs
Strategic Direction
To play an active part in the strategic direction of the client accounts and business
To review and propose new ways of working for current processes / procedures
Other Requirements
Minimum of 1 day in the field every two months
Regularly read and follow Company policies and procedures. Polices can be found on the intranet or by asking a member of the HR Team.
Take personal responsibility to comply with Health & Safety Regulations
Take responsibility for your own personal development and ensure all mandatory training is completed on time
Adhere to all General Data Protection Rules and policies (GDPR)
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