Job Information
AAA of Western & Central NY Product Development Specialist - Group Travel in Williamsville, New York
Description
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Job Responsibilities
35% Product Development: Collaborate with Department Leadership to design and coordinate Retail Group Travel experiences that are tailored to engage and attract Club members, ensuring all elements - including motorcoach, rail, cruise, air, hotel, attractions, and sightseeing - are accurately planned and delivered by the assigned due dates.
25% Group Travel Operations Coordination: Perform tasks related to Retail Group Travel trips. Create and distribute comprehensive manifests and itineraries. Prepare and deliver detailed reports on trip logistics, performance metrics, and financial summaries. Process payments from suppliers while maintaining clear records of all transactions. Organize and manage travel documents. Perform additional duties as assigned by Department Leadership, demonstrating flexibility and a proactive approach to problem solving.
25% Operational Efficiency: Ensure all tasks & duties are completed in an efficient manner & within outlined/established timelines. Operate with a focus on continuous improvement and find ways to proactively & independently enhance performance while maintaining quality of work.
15% Marketing: Create accurate and engaging content, including trip flyers and AAA.com pages, in a timely manner to maximize visibility for Retail Group Travel products.
Job Specific Requirements
Ability to manage all logistical aspects of group travel, including creating and distributing manifests & itineraries
Proficiency in preparing detailed reports on trip logistics, performance metrics, and financial summaries
Experience in processing payments and maintaining accurate financial records
Demonstrated ability to complete tasks efficiently and within established timelines
Demonstrated knowledge & understanding of Group Travel
Skilled in Microsoft Office products, Axis, Pivotal, and/or other similiar programs
Ability to adapt to changing circumstances and handle additional duties as assigned by Department Leadership
Proactive approach to problem-solving and a willingness to take on new challenges
High level of accuracy in planning and executing travel arrangements
Excellent listening, communication, presentation, organizational, and interpersonal skills
Knowledgeable on marketing techniques
Physical Requirements
Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Must be able to lift, carry, push, pull a maximum of 25 lbs
Starting pay range: $22.10/hr - $24.55/hr
Qualifications
Education
Required
- Associates or better in Hospitality and Resort Management
Experience
Required
- 3 years: Experience in travel sales / support
Preferred
- 3 years: Experience in group travel operations/product development