Job Information
Geisinger Sales Coordinator, Geisinger Health Plan (Hybrid work from home / Health Plan Store) in Wilkes-Barre, Pennsylvania
Job Summary
Processes Individual applications and provides administrative services to the Individual Sales Manager. Performs duties to provide the highest level of Telemarketing assistance that will maximize Individual Call Center sales.
Job Duties
Completes the Daily Lead Distribution and Assignments from multiple lead sources, such as Web, Facebook, BPA, BRC’s, voicemail, Marketplace emails, etc. for Retail (Individual and Medicare) Sales agents, licensed and non-licensed as well as assists with the Monthly Lead Distribution and Assignment for Medicare leads turning 65 (T65) and Individual leads turning 26 (T26), processing fulfillment orders as appropriate.
Manages quarterly Scope of Appointment audit for Medicare which includes but is not limited to producing audit file report, research, outreach to employed agents and external brokers, and follow-up.
Assists with Application Oversight and Handling. Reviews denied Medicare applications report daily; Notifies employed Medicare agents and external Medicare brokers of application denials to ensure follow-up with prospect.
Processes Individual applications from the following sources: direct, broker, eHealth, Pennie etc. as well as processes ICHRA (Individual Coverage Health Reimbursement Arrangement) applications (submitting the application manually or completing applications that were submitted though electronic enrollment platform, Benefit Focus), while maintaining a master applications file for the Individual line of business to ensure timely assignment and reporting.
Assists with Retail Sales Commissions:
Process and reconcile application and commission data in appropriate systems (Facets, Emma, ICM, Salesforce etc.) to ensure appropriate sales credit and compensation.
Review weekly blank Medicare broker report and follow-up as necessary.
Researches, adjusts, and responds to all requests for Individual commission inquiries as received from any participant, direct or broker.
Process Medicare Broker of Record Change Form requests to ensure correct broker of record is updated in Facets.
Validation of new membership for Health Risk Assessment (HRA) payments to external brokers and for reporting to clinical team.
Assists with various reporting such as a daily compilation of data and reporting of Medicare Inside Sales daily, monthly and quarterly statistics, application data for Individual Sales, and ad hoc reporting upon request.
Assists in annual review of department policies and procedures.
Assists with Third Party Marketing Material Opt-ins via HPMS for Medicare.
Provides receptionist coverage at the Health Plan Store which includes but is not limited to the following responsibilities:
Greet walk-ins and direct them to the correct agents for insurance needs or customer service representative assistance.
Document walk-ins in Salesforce
Monitor supplies, replenishing as appropriate.
Sort and distribute mail.
Point of contact for Health Plan Store conference room scheduling.
Triage calls and direct as appropriate.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Hybrid work details:
3 days per week on-site at retail store - Wilkes Barre Township Marketplace, Wilkes Barre, PA
Internet requirements:
Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
•25 MBPS UP
•75 MBPS DOWN
•<150 ms Ping Required
•<30ms Jitter Required
Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Health Insurance/Managed Care (Required), Minimum of 2 years-Customer Service (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.