Job Information
TEKsystems Mortgage Customer Service in West Des Moines, Iowa
Description:
Candidate will be assisting Wells Fargo's national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of Wells Fargo home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short conversation (5-6 min). Much of the conversation is scripted to determine if they are interested in considering working with Wells Fargo. At that point, the call center agent will pass this customer to a home mortgage consultant.
This is a high volume contact center. Agents could be making 100-150 calls per day. They will work out of a que and continue to pull the next available lead to call out on.
Candidates could be hired for inbound, inbound/outbound, outbound. There are a variety of group needs.
Typical script: Welcome to Wells Fargo, you're on a recorded line, how may I assist you? One of the benefits of banking with Wells Fargo is that we can get specialized services, can I ask you some questions to help direct you to the right team? Are you former Wells Fargo employee, served in the military, buying a million plus home? - doing that 100 times a day. This script is the same for both inbound/outbound.
Selling points:
Will be trained to be safe certified. Upskilling multiple levels to team member. After a year you can look at all the job postings in Des Moines, and look to move there. Sales/servicing opportunities you can be an HMC or move into fraud. SME/TL or management is also an opportunity. Big on developing people in this group!
Skills:
retail sales, high volume call center, insides sales, Sales, cash register, point of sale, greet, serving, inventory, host, product recommendation, telemarketing, cold calling, telemarketing call center, telemarket
Top Skills Details:
retail sales,high volume call center,insides sales
Additional Skills & Qualifications:
6+ months of customer service experience (call center/retail/food service) - must be comfortable speaking with customers over the phone and have a positive outlook on the conversation since they are the first point of contact with the customer
Prior call center/sales experience is highly preferred - candidates with this experience will be a quick hire
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.