NHS Human Services, Inc.

Job Summary:Are you an experienced professional in healthcare administration looking to join a supportive environment for professional growth? MaineGeneral Health is seeking ambitious individuals with a background in healthcare to join our Central Scheduling team. This role offers the opportunity to be part of a dynamic team led by dedicated leadership committed to your development.

Job Description:

Responsibilities:

In this pivotal role within our healthcare ecosystem, you'll act as the vital link between patients, providers, and administrative teams. Your responsibilities will include:

• Scheduling Appointments and Procedures: Accurately and efficiently scheduling patient appointments and procedures, ensuring optimal utilization of resources and timely access to care.

• Collaborating with Stakeholders: Working closely with patients, physicians, and other healthcare professionals to coordinate schedules, address any scheduling conflicts, and ensure smooth patient flow.

• Exceptional Customer Service: Providing excellent customer service to patients by addressing inquiries, resolving scheduling issues, and ensuring a positive experience throughout their interaction with the scheduling process.

• Privacy and Confidentiality: Adhering to privacy and confidentiality regulations in handling patient information, ensuring the security and confidentiality of patient records at all times.

• Training and Development: As part of our team, you'll have access to ongoing training and development opportunities designed to enhance your skills and expand your knowledge of healthcare administration.

Qualifications:

We welcome candidates who embody passion, drive, and dedication to excellence. Previous experience in healthcare administration is essential. We're seeking individuals who demonstrate:

• Medical Experience: At least 1 year of previous experience in a healthcare setting.

• Strong Communication Skills: Whether interacting with patients or collaborating with colleagues, effective communication is paramount.

• Customer-Centric Attitude: A genuine desire to help others, coupled with a commitment to delivering exceptional customer service.

• Computer Proficiency: Proficiency with computers, including Microsoft Office applications and electronic scheduling systems, enabling efficient communication, documentation, and navigation of digital platforms.

• Phone Skills: Ability to efficiently operate multiline phone systems, managing multiple calls simultaneously while maintaining professionalism and providing quality service.

• Adaptability: The ability to thrive in a fast-paced environment, multitasking effectively while maintaining attention to detail and professionalism.

• Team Player Mentality: A collaborative spirit and the ability to work effectively as part of a team, contributing to a positive and supportive work culture.

Remote Work Potential:

Following the initial orientation period, there's the possibility of transitioning to remote work, providing flexibility and enhancing work-life balance.

Scheduled Weekly Hours: 40

Scheduled Work Shift:

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

  Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

  Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)