Job Information
del Lago Resort Casino Housekeeping Shift Manager in Waterloo, New York
Description
POSITION SUMMARYDirects the work of an assigned shift in the Housekeeping Department. Always maintains a high-quality property appearance. Adheres to department budget. May act in a lead capacity during the Executive Housekeepers absence.
GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive:
Directs and supervises the housekeeping staff
Assists in the selection, supervision, training, and development of staff
Assists in implementation of preventative maintenance and property wide cleanliness programs.
Assists in ensuring timely response to all reports of safety hazards and proper communication and training in hazardous chemical handling
Assists in the compliance with all department and company policies, procedures, internal controls, and government regulations
Demonstrates old world hospitality with charm
WORKING CONDITIONSMust have ability to:
Communicate effectively with all levels of Team Members, guests, and outside contacts.
Work effectively in a fast-paced environment
Move around all work areas effectively and efficiently
Work long hours, including nights, weekends, and holidays
Extended time seated as well as on your feet
JOB QUALIFICATIONS
High school diploma or GED certificate
Must be 18 years of age or older
3 years of housekeeping supervisory experience in a high-volume hotel is preferred
Must be able to convey accurate information both orally and written
Must have an eye for detail and be able to determine cleaning and maintenance issues in rooms
Must become familiar with various room types and room set-ups
Must be able to make rational decisions and assume responsibility for the outcome of the decision
Must meet attendance guidelines
REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the casino
Obtain required licenses
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Adhere to Internal Control Procedures and Policies
Report illegal activity to Security or the appropriate levels of Management
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