NHS Human Services, Inc.

Customer Service Representative

PURPOSE OF POSITION:

To provide efficient and courteous service in handling the collection of payment, disconnection or transfer of member accounts; to maintain accurate records of member accounts in accordance with approved accounting procedures.

MINIMUM JOB SPECIFICATIONS:

Require High School Graduate/Equivalent. Require a minimum of six months of general office experience, including interacting with the public and handling cash. Require ability to accurately perform multiple duties; to become proficient in operating the service order, cash register, billing and meter reading sub-systems of the SEDC in-house computer system. Require the ability to work with minimal or no supervision; become knowledgeable of Rayle EMC policies and procedures and to exercise correct judgment in the application of these policies to the performance of all job duties. Require excellent interpersonal skills for effective communication with members, employees, directors and the public. Require the ability to accurately handle cash receipts and deposits; use of two-way radio for communications with meter readers and service crews and be able to proficiently operate Rayle EMC's telephone system. Prefer completion of business related courses.

PHYSICAL ABILITIES AND REQUIREMENTS:

Require flexibility to work overtime on short notice and to work during emergency situations. Must have manual dexterity to enter data/payment information using keyboard, numeric and alpha. Must be able to write legibly in order to complete deposit documents, membership applications and other written correspondence. Must be able to accurately handle funds received and assemble funds for deposit. Must have vision which allows for verification of information on documents and data on CRT's. Must be able to accurately read/interpret checks, drafts, work procedures/instructions, etc. Must have verbal/audio abilities necessary to communicate effectively with members and co-employees and two-way radio. Must be able to physically take (accept) payments and other documents from members. Must pass employment drug screen before beginning work.

Customer Service Representative

MENTAL/INTERPERSONAL ABILITIES AND REQUIREMENTS:

Must possess excellent interpersonal skills including listening, verbal communications, ability to provide feedback, ability to manage personal time and ability to control anger in dealing with members and co-workers. Must be able to perform job functions in cooperation with Supervisor, co-workers, members and public. Must perform in a consistent, even tempered manner in handling confrontational situations with members. Must be able to exercise personal control and apply prescribed safety/loss control procedures when involved in an emergency situation.

WORKING RELATIONSHIPS:

Internal: Two way communication with immediate supervisor to report information and receive instructions and development; with other departments to provide accurate information for processing and preparing reports needed for the collection of accounts, and for necessary member account information.

External: With members to assist in accurately and timely handling of accounts. Demonstrates an awareness that the job exists to effectively serve each and every member, and at every opportunity to achieve increases member and public understanding for support of the cooperative.

RAYLE ELECTRIC MEMBERSHIP CORPORATION ESSENTIAL FUNCTIONS CUSTOMER SERVICE REPRESENTATIVE - OFFICE SERVICES DEPARTMENT LEVEL C6

Note: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The scope and duties of a given position may change or be temporarily altered based on the business eeds of Rayle EMC.

I. Performs miscellaneous clerical tasks. A. Performs duties of receptionist in the lobby, greeting and accommodating all members and visitors in a polite and courteous manner. B. Assists with answering incoming calls in a timely manner and distributes to proper department, take messages or handle as required.