Job Information
General Dynamics Information Technology SOC Operations Manager/Lead in Washington, District Of Columbia
Req ID: RQ179738
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Job Family: Program Management
Skills:
Communication,Operations Management,People Management
Experience:
10 + years of related experience
Job Description:
GDIT has an opportunity for a dynamic and collaborative SOC Operations Manager to join our team. This SOC Operations Manager will be a member of our team supporting the Administrative Office of the U.S. Courts (AOUSC), Information Technology Security Office (ITSO). As a team member, the SOC Operations Manager will work collaboratively with federal and contractor staff to ensure the SOC effectively meets the security operations requirements in a timely and comprehensive manner.
HOW A SOC OPERATIONS MANAGER/LEAD WILL MAKE AN IMPACT
Operations Management to ensure the smooth running of daily operational requirements
People Management, including motivating team members towards a common goal and planning follow-up and evaluation of team members’ performance objectives
Performance Management, i.e., aligning operations KPIs towards the company’s objectives
To ensure excellent customer service at all points in time while interfacing with customers/ global business owners.
To ensure excellent quality of service as per SLAs for customers and KPIs.
To work with team members to provide support and assistance to team members in their daily work
Operations Management
Work with the Program Manager to Implement and monitor KPIs
Analyze trends and derive relevant action plans to correct or improve low-performance
Ensure SOPs are followed through regular audits and analysis
Report promptly on escalations and negative trends to management
Propose solutions to prevent mistakes
Adopt a continuous improvement mindset
People Management
Monitor and manage individual performance
Implement action plans to close the gap between low and high performers
Ensure proper coverage is maintained for each shift, including holidays
Motivate team members to promote team cohesion
Work with the Program Manager to reward and recognize team members’ efforts and good work.
Develop team members to ensure skill levels match current and future operational and customer requirements.
Performance Management
Implement required strategies to ensure ongoing high levels of customer satisfaction through regular reviews (case audits) and provide continuous service improvement.
Ensure adherence to established policy procedures & processes
Assist the Program Manager with generating reports and ensuring all reporting is done on time
Assist the Program Manager in conducting employee performance reviews in accordance with company policy.
Interface Management
Participate as needed in regular meetings with customers & relevant stakeholders.
Manage escalations by keeping all stakeholders in the loop regarding actions being carried out.
Participate regularly and actively in all management and process meetings
WHAT YOU’LL NEED TO SUCCEED:
Bachelor’s degree in Cybersecurity, Information Technology, or a related field. Advanced degree preferred.
Minimum of 5 years of experience in a SOC environment, with at least two years in a leadership role.
Proven experience in managing 24x7x365 security operations.
Strong understanding of cybersecurity principles, threat landscapes, and attack vectors.
Proficiency with security technologies such as SIEM, IDS/IPS, firewalls, EDR, and threat intelligence platforms.
Knowledge of regulatory requirements and industry standards (e.g., NIST, ISO, GDPR).
Relevant certifications such as CISSP, CISM, GIAC, or equivalent.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple priorities.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $134,597 - $204,360. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.