NHS Human Services, Inc.

Senior Network Engineer (Sr System Administrator I) – Division of Information Technology - R024305

Primary Location : DC-Washington

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Employee Status : Regular

Overtime Status : Exempt

Job Type : Standard

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Relocation Provided: : Yes

Compensation Grade Low: : FR PAY GRADE 26

Compensation Grade High: : FR PAY GRADE 28

Minimum Salary: : $123,500.00

Maximum Salary: : $266,500.00

Posting Date : Mar 14, 2024

Minimum Education

Bachelor's degree or equivalent experience

Minimum Experience

5

Summary

Leads and/or participates in variety of functions to help maintain server, network, information security, and database systems essential for carrying out the responsibilities and daily activities of the Board. With some supervision, solves moderately complex client system and application issues. Stays up to date on new technologies, security standards, and other applicable best practices related to server, network, database administration, and information security. Provides suggestions to more senior staff based on server, network, database administration, and information security knowledge.

Duties and Responsibilities

• Supervises and/or participates in the installation, modification, enhancement, and/or management of systems and network resources to meet business requirements. This includes performing moderately complex system maintenance to guarantee systems function with limited interruption.
• Leads the review of systems designs to provide input on functional requirements, product designs, schedules, or potential problems.
• Supervises the process to and/or participates in ensuring that technology solutions align with business needs and software requirements.
• Supervises and/or participates in the diagnosis of hardware and software problems and in the resolution of violations as they occur.
• Maintains and increases knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Guides more junior staffs’ research and/or completes research on IT security trends, system security standards, best practices, preventative measures, and disaster recovery processes. Develops system access profiles based on Board security standards.
• Leads the maintenance of the security posture of systems through implementation of Board standards and industry best practices.
• With some guidance, provides system and application support and consulting to clients. This includes resolving customer support issues by taking into account the Board’s and division’s technology standards.
• Leads and/or participates in ensuring customer issues are resolved and enhances infrastructure and security systems with a bias toward customer experience.
• Supervises and/or completes the documentation and application of technical and administrative direction to identify functional characteristics of a system, control any changes to such characteristics, and support audits of systems, reports, results, and/or components to verify compliance.
• Provides subject matter expertise and guidance on the adoption of new technologies and tools by thinking strategically and holistically about current and future requirements.
• Guides more junior staffs’ research and/or completes research on technology available in the market including components of cloud computing and one or more cloud technology platforms, in addition to on-premises computing technology, to support evaluating business requirements and determine which tools and services are best fit for a specific purpose. Proposes recommendations based on research, including identifying areas for improvement and which options will have a moderate impact on technology direction.
• Leads and/or participates in the development of technical documentation for systems and projects to provide direction, guidance, or instruction and/or summarize complex data and information in a succinct and compelling manner.

FR-26 Minimum Qualifications:
Requires a bachelor’s degree in computer science, information technology, or related field and five years of experience.  Must have intermediate to advanced knowledge in one or more of the following areas: system controls, system maintenance, system monitoring, system security, system testing, cloud technology, computer networking, recovery, data warehouse architecture, programming/scripting languages, change management principles, automation, computing, networking, and database systems. Must be able to work effectively with staff. Must be able to support one or more of the following: user technical support, hardware and software support, technical problem solving, software development, technology evaluation, and information security.
FR-27 Minimum Qualifications:
Requires a bachelor’s degree in computer science, information technology, or related field and six years of experience. Must have advanced to expert knowledge in one or more of the following areas: system controls, system maintenance, system monitoring, system security, system testing, cloud technology, computer networking, recovery, data warehouse architecture, programming/scripting languages, change management principles, automation, computing, networking, and database systems. Must be able to work effectively with staff. Must be able to lead one or more of the following: user technical support, hardware and software support, technical problem solving, software development, technology evaluation, and information security.
FR-28 Minimum Qualifications:
Requires a bachelor’s degree in computer science, information technology, or related field and eight years of experience. Must have advanced to expert knowledge in one or more of the following areas: system controls, system maintenance, system monitoring, system security, system testing, cloud technology, computer networking, recovery, data warehouse architecture, programming/scripting languages, change management principles, automation, computing, networking, and database systems. Must be able to work effectively with staff. Must be able to direct one or more of the following: user technical support, hardware and software support, technical problem solving, software development, technology evaluation, and information security
Remarks:
The Senior Network Engineer role involves being part of the IT Network Infrastructure (NI) team, responsible for overseeing the Board's enterprise and data center IP Networks, encompassing switches, routers, firewalls, WiFi, and optical infrastructure. Candidates for this position must possess extensive experience in configuring, deploying, and supporting enterprise-class and data center networks, particularly with Cisco Nexus & Catalyst platforms (95K,7K). Advanced experience in BGP, OSPF, STP, VXLAN, and network design is essential.
Preferred candidates will also have experience with technologies such as AWS networking, Cisco DNA, Palo Alto firewalls, Zscaler, and Cisco Wireless. Certification such as CCNP or CCIE, or equivalent, is highly desirable.
Applicants should demonstrate initiative, self-direction, teamwork skills, and the ability to work independently to install, maintain, and administer secure networks. Responsibilities include problem-solving, outage prevention, aligning business and security requirements, developing technical documentation, and presenting complex data concisely. Candidates should exhibit learning agility, responsiveness to clients, and a commitment to enhancing their skills, expertise, and responsibilities.
The role entails participating in on-call rotations, including some night and weekend shifts according to rotation schedules and ad hoc requirements. 
This position is hybrid, requiring a combination of telework and in-office presence in Washington, DC.