NHS Human Services, Inc.

Title:AVP, IT Production Operations / Warren, NJ (HQ)Company:Everest Global Services, Inc.Job Category:TechnologyJob Description:Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.Everest is a growth company offering Property, Casualty, and specialty products among others, through its various operating subsidiaries located in key markets around the world. Everest has been a global leader in reinsurance with a broad footprint, deep client relationships, underwriting excellence, responsive service, and customized solutions. Our insurance arm draws upon impressive global resources and financial strength to tailor each policy to meet the individual needs of our customers.We take pride in being known in the industry as nimble, entrepreneurial, and responsive. Our culture is innovative, we empower our employees to make business decisions within our risk framework at a local level. At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:* Generous tuition/continuing education reimbursement* Mentoring opportunities* Flexible work arrangements* Talent development initiatives* Networking groupsJob Details:In order to support Everest's expansion, we are seeking an AVP of IT Production Operations to join our growing Global Production Operations team. This role will be supporting our International and Global Applications portfolio. You will be helping understand the changing needs of the application users by managing production ticket resolution, prioritizing production fixes, documenting changes, supporting the application usage, and working with team and business leadership for key metric reporting.The AVP of IT Production Operations will oversee the end-to-end management within their operations team, ensuring seamless support, incident resolution, and change implementation. This role is crucial for maintaining the stability and performance of our IT systems and services, with a particular focus on the international insurance sector. The ideal candidate will have a strong background in production support, incident, and problem management, change and release management, knowledge of ITIL framework including ITSM, and a deep understanding of the insurance industry.Key Responsibilities: * Production Support: * Lead and manage the IT production support team, ensuring timely and effective resolution of production issues. * Oversee monitoring and maintenance of production systems to ensure high availability and performance. * Collaborate with other IT teams to ensure seamless integration and operation of applications and infrastructure. * Incident Management: * Develop and implement incident management processes to swiftly address and resolve production incidents. * Coordinate cross-functional teams during major incidents to restore service and mitigate impact. * Conduct post-incident reviews and develop strategies for prevention and improvement. * Problem Management: * Identify and address recurring issues through root cause analysis and problem resolution strategies. * Implement and manage proactive measures to prevent future incidents and improve system reliability. * Work closely with engineering teams to ensure long-term fixes and enhancements are applied. * Change Management: * Oversee change management processes to ensure that all changes to production systems are executed with minimal risk and disruption. * Review and approve change requests, ensuring they are thoroughly tested and documented. * Facilitate communication and coordination across teams to manage change effectively. * Release Management: * Influence the planning, scheduling, and execution of software releases and updates. * Ensure that releases are delivered with minimal impact on production environments. * Collaborate with development and QA teams to ensure that release processes are followed and that releases meet quality standards. * Industry Knowledge: * Leverage knowledge of the insurance industry to align IT operations with business needs and regulatory requirements. * Stay current with industry trenTo view the full job description, click here