Job Information
CAE USA INC Phenom Program Training Manager in United States
About This Role
The Phenom Program Training Manager in CAE's brand new, state-of-the-art facility will ensure high standards around the delivery of instructional activities and is responsible for correct execution of all contracted training. The person is in charge of all compliances with regulations appropriate to center approvals and/or agreed arrangements with the customer. The position leads the instructor team and creates standardization between instructors and maintains a professional decorum.
In this role, the Training Manager will be responsible for;
Role & Responsibilities:
Supervises the correct delivery of all training activities under his/her jurisdiction according to pertinent regulations and CAE standards. Ensures balanced scheduling, maximum throughput & revenue capture. Make proposals for improvement and report findings to the Head of Training.
Supervises progress of clients in training and provides recommendation for any necessary remedial training action for a pilot not meeting the standard training progress and performance levels.
Ensure the Instructors remain current and become fully qualified as efficiently as possible.
Interfaces with the Customers, the Clients, Sales, Customer Services, and Scheduling to ensure customer satisfaction (conflicts, policies, procedures, scheduling problems, etc.).
Conducts flight/sim instruction or examination, as necessary.
Acts as a SME in creation of curricula and courseware when required.
Conduct all Human Resources functions for the Instructor Pilots he/she will supervise.
The ideal candidate should also possess:
A “true” professional character with the ability to create a welcoming and successful working environment for the Instructors and Clients.
The proven ability to communicate effectively across multiple levels, both spoken and written.
Commitment to the customer - providing continuous “red carpet” customer service.
The capability to tailor training sessions to the needs of a diverse customer base.
A keen eye for detail – must be able and willing to maintain accurate and timely records in accordance with CAE policy and National Aviation Authorities’ requirements.
Education / Skills / Background:
Associate degree or college degree preferred; High School diploma or state issued equivalent required.
2-5 years of related job-relevant experience
Previous experience in aviation training preferred.
Proven experience demonstrating a customer service orientation of work assignments.
Must be authorized to live/work in the United States
Computer proficiency, Microsoft Office, and other internet-based programs.
Must be able to participate in CAE’s DOT Anti-Drug & Alcohol testing program
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.