Job Information
ICONMA, LLC Biglinual Spanish/English-Customer Service Representative in United States
Our Client, an Agricultural Machinery Heavy Equipment company, is looking for a Bilingual Spanish/English-Customer Service Representative for their Phoenix, AZ location. Responsibilities:
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our customers
Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Requirements:
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
3-5 years’ experience of Insurance background
Customer- focused mindset and dedication to providing exceptional service to employees
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Accepts accountability
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.