NHS Human Services, Inc.

The Reservation Agent / Executive is responsible for fulfilling reservation requests based on room availability and guest’s preferences, handling correspondence, sending confirmation emails, verifying guest’s information, collecting payments, promoting hotel facilities, and answering to customer inquiries.

Your Day-to-Day Job Responsibilities:

FINANCIAL RETURNS

· Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express

· Prepare and execute action plans which increase reservation sales and associated business

· Record special billing arrangements for groups and conventions

· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

PEOPLE

· Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval

· Attendance for meetings and training sessions as required

GUEST EXPERIENCE

· Promote the Hotel’s (and IHG generally) products and services

· Maintain a high level of product and service knowledge about all IHG Hotels in your region

· Develop and maintain a regular pattern of sales calls

· Accept wait list reservations

· Record and process reservations made by phone/fax/email

· Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

· Ensure all reservation confirmation are sent within 24 hours from the day email is received

· Process amendments to reservations such as extensions, early departures, etc

· Manage “no show” reservations by investigation and recording of same

· Monitor reservation levels and inform hotel team of current and future occupancy rates

· Prepare reservation sales reports

· Ensure inventory is balanced minimum 3 times a day

· Handle all queries and communication through the Reservation and Info emails

· Reply to all guest reviews on social media sites such as Online travel agent platforms and TripAdvisor

· Ensure all bookings flows through and interfaced with hotel systems

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.