NHS Human Services, Inc.

Your day to day

Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters. Promote a positive team culture while ensuring our guests experience is unique and brings the brand to life.

Financial returns:

• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.

People:

• Support in all programmes and activities to foster a positive work environment for all employees.

• Administering annual team member satisfaction surveys.

• Promote teamwork and quality service through daily communication and coordination with all team members.

• Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes.

• Administering and maintenance of accurate and up-to-date personnel files and records for all employees.

• Assist with recruitment process as assigned

Guest experience:

• Organize and expedite flow of work, efficient follow-up on pending matters.

• Communicate and interpret instructions, ensure correct information are communicated to team members or guest in manager’s absence.

• Coordinate telephone/conference calls and incoming mail

• Set up and maintain filing system. Maintain an organized, clean, and professional work area.

Responsible business:

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.

• Coordinate the preparation of employee orientation, training sessions, and employee morale programs or events. May participate in presenting new employee orientation materials. Meet with new employees to review new hire paperwork for accuracy and completeness.

• Assist in the communication and administration of all employee related benefit and welfare programs; distribute information and forms to employees.

• Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.

• Perform other duties as assigned.

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines

• Minimum 5 years hotel sales experience, preferably 5-star hospitality

• Strong presentation, commercial and communication skills

• Strong interpersonal skills to develop and foster beneficial relationships

• High level of passion, enthusiasm and drive for results

• High level of common sense and high skill of problem solving and decision making

• In-depth knowledge of sales principles and techniques

• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time

• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• 50% F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.