NHS Human Services, Inc.

Job Description

Oracle believes in empowering people to do more through world class analytics. We are the Services Excellence team within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that support our products. Our vision is to enable our products to be world class services through the principles of first-class customer experience, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.

The APM works with Oracle's top Fusion Analytics customers, influencing and ensuring the success of Fusion Data Intelligence user adoption. As the APM, you will partner with the solution engineer (CEAL) to guide the customer through their adoption journey, from onboarding through to adoption, resulting in increased customer usage and product success. You will also be responsible for removing adoption blockers, working with the product management team, connecting customers to FDI resources, and providing general product and analytics guidance. Additionally, you will be expected to contribute to a growing organization by creating and delivering new content and playbooks.

As an APM, you will also partner with Fusion Customer Success Managers to develop strong relationships directly with strategic customers. Engaging with technical and business stakeholders is key in this role.

The successful candidate will have a growth mindset to thrive in a fast paced and ambiguous environment.

Responsibilities

• Oversee assigned enterprise FDI customers to uncover business use cases and achieve business value.

• Serve as the customer's FDI point of contact and trusted advisor

• Track and manage user adoption and customer risk from a product level, using both data and customer insights

• Develop success plans that include stakeholder relationships, governance and adoption plans

• Support customer escalations and cross-functional engagements

• Contribute to the development of the FDI playbook, adoption best practices, and enablement for successful customer engagement

• Collaborate with technical (Product, Solutions Engineering) and business (Sales, Customer Success) teams to drive user and product adoption

Qualifications

• 6+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.

• Prior experience in SaaS, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required, including understanding of technical concepts

• Strong attention to detail, ability to operate independently and drive towards outcomes

• Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering

Experience with Oracle Fusion ERP or HCM strongly preferred

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.