NHS Human Services, Inc.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.

• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.

• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.

• Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.

• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.

• Record and manage bookings that failed to arrive (No Show).

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.

• Process and confirm guest room reservations made by clients.

What We need from you:

• Excellent communication skills in English, both written and verbal

• Fluency in the local language (Arabic) - extra language skills would be great, but not essential

• Trustworthy with attention to detail and high levels of accuracy in their work

• Pro-active and energetic with a positive 'can do' attitude

• Ability to multi-task with prioritization skills

• Proficient in the use of Opera System

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.