Job Information
Xerox Technical Analyst in Netherlands
Technical Analyst
General Information
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Country
Netherlands
Department
Presales & Implementation
Date
Friday, July 5, 2024
Working time
Full-time
Ref#
20033591
Job Level
Specialist
Job Type
Experienced
Job Field
Presales & Implementation
Seniority Level
Associate
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
OVERVIEW:
To support the delivered solutions and infrastructure, to implement and maintain devices, software, workflows and solutions and provide the contractual defined service for the customer
Guide and coach our customers to ensure they realize the full benefits of Xerox products and services
In the case of technical problems, provide L1 and L2 support; work independently to resolve the problem and fix the issue; open error reports and drive solutions with the L3/L4 support
To provide comprehensive technical analysis, system integration, application support and technical advice to customers in ord.er to achieve Xerox revenue goals and the satisfaction of the customer and his business objectives
Responsible for achievement of SLAs with 100%
Contributes for the achievement of solutions and services revenue plan and to further expand revenue with the customer
ESSENTIAL RESPONSIBILITIES:
Managing and troubleshooting Xerox solutions and components in customer network environment
Work with the Xerox teams and the customer to realize and service full customer requirements and act as the key contributor of technical content complex customer Xerox solutions
Work with the Xerox teams and the customer develop troubleshooting and suggestions for improvement
Working with 3rd party solution providers as required to provide and maintain the integration and maintenance of components and software
Proactively support the contractually agreed service for the customer by continuously monitoring the infrastructure and thus ensuring full compliance with the SLAs
Change and problem-management; define and manage the customer acceptance testing activity in case of changes in installed solutions
Ensure that the installed solutions and associated changes are documented on an ongoing basis
Support the technical implementation team (Xerox, 3rd Party and customer resources) to provide the agreed services to ensure customer expectations are met
Maintain ongoing customer relations, identifying and promoting any additional opportunities for applications and page volume growth
Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
QUALIFICATIONS, SKILLSETS & EXPERIENCES:
Fluent Speaker in both DUTCH & ENGLISH languages
Ability to travel through the entire Netherlands region when needed
Experience in managing and troubleshooting solutions and components in complex network structures; as well as developing creative troubleshooting and suggestions for improvement
Experience of working in a technical support and service role, consulting with customers to develop relationships and common objectives
Ability to initiate and drive tasks and projects and bring them to a successful closure
IT / IT & Business Degree or equivalent
Expert in at least one industry standard platform and a variety of applications/workflow technologies
Technical experience of developing and implementing Xerox workflow solutions and shares that expertise with others in the team
Knowledge of, or specific experience in, relevant technologies
Ability to articulate in an ‘easy to understand manner’, complex solutions and workflow technologies to audiences with a variety of different levels of understanding
Ability to translate customer requirements into working solutions
Develops and maintains network of contacts both internal and external
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.