Job Information
Amazon Learning Experience Designer , Ring Global Learning and Quality in Virtual Location - N Carolina, North Carolina
Description
Ring's Global Learning and Quality team is seeking an innovative Instructional Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning and developing others. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, coupled with strong project management and communication skills. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards. We value creative problem-solvers who can "think big" and have an innovation-focused mindset with the ability to execute quickly. Your experience in designing performance-based learning outcomes and your adaptability will be key in driving continuous improvement of our learning experiences. Join us in creating world-class learning solutions that empower Ring associates globally.
Key job responsibilities
Analyze, design, develop, and evaluate training solutions aligned with business objectives
Partner with stakeholders and SMEs to gather requirements and create learning content
Design and develop engaging multimedia content using various authoring tools
Create storyboards, scripts, and job aids that support learning objectives
Apply adult learning principles and instructional design methodologies to course development
Ensure consistency in learning design across multiple programs and platforms
Manage multiple projects simultaneously while meeting tight deadlines
Conduct needs assessments and identify performance gaps
Measure and evaluate training effectiveness through various assessment methods
Stay current with industry trends and learning technologies
Maintain course content and curriculum documentation
Provide recommendations for continuous improvement of learning programs
About the team
Our team is dedicated and responsible for the learning and development of Ring Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.
Basic Qualifications
Bachelor's degree in Instructional Design, Education, Business, or related field
3+ years experience in instructional design, training development, and e-learning creation
Proven experience with Articulate 360/Storyline or similar authoring tools
Demonstrated ability to create engaging training materials including e-learning courses, instructor-led materials, job aids, and multimedia content
Experience managing multiple projects and implementing process improvements
Track record of working cross-functionally with technical and non-technical teams
Experience using data and metrics to drive program improvements
Advanced multimedia development skills (video, graphics, audio)
Experience with system simulations and basic HTML
Background in process improvement initiatives
Experience working in a fast-paced, global environment
Preferred Qualifications
Master's Degree in Instructional Design, Learning Technology, or related field
Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap
Experience with evidence-based instructional design and learning analytics
Multimedia development capabilities (video editing, graphics design, animation)
Basic HTML and system simulation skills
Experience building and managing complex project schedules
History of success in fast-paced, global environments
Proven ability to measure and communicate learning impact to stakeholders
Portfolio of eLearning samples required at interview
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.