NHS Human Services, Inc.

As a GSA, I fully comprehend the vision of Six Senses Spa Residences Courchevel to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

I will fully embrace and safeguard the overall Wellness philosophy, concepts and programs such as Sleep with Six Senses and Grow with Six Senses. I will ensure that all wellness brand initiatives are fully embraced, and I will participate regularly in our Mission Wellness activities. All aspects of these wellness initiatives will be adopted and implemented throughout the operation.

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

In this role, I will assume full responsibility for the efficient operation of all spa reception tasks to provide exceptional products and services within brand operating standards.

I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained in line with brand and statutory requirements.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback, using guest name whenever possible. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests

I have full knowledge of all facilities and services offered by the Spa and Fitness area including all treatments, classes, promotions, wellness activities and Visiting Practitioners calendar as well as their location and layout. Understand the spa and fitness area's policy on guaranteed reservations and no-shows.

I will perform the following relevant tasks for this role:

• Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.

• Make, reconfirm and verify guest bookings and manage appointment cards or appointment schedules for the following day.

• Ensure the cleanliness and hygiene of the reception area and spa concentrating on front of house areas.

• Remove and replace towels and amenities in the spa common areas (included wet areas) as needed.

• Ensure retail is offered appropriately to the guests and retail area is set up as per standards.

• Handle guest complaints and record all guest comments accordingly.

• Prepare guest bills.

• Answer the telephone and email communications.

• Escort guests to different areas and explain the Guest Journey.

• Create and update guest profiles ensuring they are not duplicated.

• Report lost and found items and submit guest incident reports to their manager.

• Provide prompt, courteous and accurate service to guests at all times.

• Serve the welcome drink or other menu offerings to the guests when required.

• Maintain the equipment I use in safe conditions.

• Log all product recommendations to guests.

• Fill in documents / controls / reports for duty

• Carry out when required stock count, both retail and professional stock.

• Upsell all fitness, spa and wellness activities.

• Attend meetings and training as required by supervisors.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.

• Perform any additional tasks given to me by supervisor/management.

I will achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar. Not only this, I will ensure I maximisie spa treatment bookings by understanding the daily flow within the spa.

To execute the position of GSA, I confirm that I have the required qualifications and at least two years’ experience in a similar or greater role in luxury spas and health clubs with proven certifications and diplomas.

I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.

Technical skills that I need to have include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.

I am experienced in using Opera PMS, and other spa booking systems such as Spa booker, Aphrodite etc

I have an excellent command of written and spoken English as well as French with some other European languages being an asset. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.