Job Information
BrightSpring Health Services PHARMACT TECHNICIAN CUSTOMER CARE REPRESENTATIVE I in VANCOUVER, Washington
Our Company
PharMerica
Overview
Join our PharMerica team! PharMerica is aclosed-door pharmacywhere you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacyenvironment. Our organization is inhigh growth mode, which meansadvancement opportunitiesfor individuals who are looking for career progression!
Schedule: ON-SITE Sunday-Wednesday- 1:30 PM-Midnight
Pay Rate: $20/HR-Pharmacy Assistant $25/HR Licensed Pharmacy Technician
Required License or Certifications: Washington State Pharmacy Technician License or Washington State Pharmacy Assistant License
We offer:
DailyPay
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
• Answer all contact center calls within 3 rings, (18 seconds)• Document all call information according to standard operating procedures.• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.• Meet quality assurance requirements and other key performance metrics.• Facilitate resolution on customer complaints and problem solving.• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.• Pays attention to detail and has great organizational skills.• Customer service oriented with excellent verbal and written communication skills.• Possesses great listening skills and can handle stressful environment.• Flexible with the actual work and the hours of operation.
Qualifications
• High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment• 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience• Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred• Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environment
About our Line of Business
PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .
Salary Range
USD $20.00 - $25.00 / Hour
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-WA-VANCOUVER
ID 2024-147266
Line of Business PharMerica
Position Type Full-Time
Pay Min USD $20.00/Hr.
Pay Max USD $25.00/Hr.