NHS Human Services, Inc.

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Typical Allocation of Duties:

Supervision of personnel - 30% Supervise personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions.

Manage and participate - 15% Manage and participate in the daily operations of an assigned unit.

Implementation - 15% Develop or assist with the implementation of policies and procedures, systems, and processes.

Researches new trends and developments - 15% Research new trends and developments; presents recommendations as required.

Participate in planning and goal setting - 10% Participate in the development, implementation and maintenance of short-and long-range plans and goals.

Develop and implement projects and programs - 10% Develop and implement projects and programs to assist in accomplishment of established goals.

Department representative - 5% Represent the department at various meetings, and committees; promote existing and new programs and/or policies.

Supervisor Expectations:

Enrollment and Occupancy Management

• Maintain and oversee student application and assignment records using Banner and StarRez, including setting up and completing the Auto Allocate process for new student assignments.
• Enter student assignments outside the Auto Allocate process (e.g., special groups, international students).
• Maintain accurate housing rosters and ensure data in StarRez is current and accurate.
• Coordinate and facilitate room changes utilizing a developmental, customer service-focused approach.
• Coordinate physical occupancy checks process (warm body checks) to ensure students are in their assigned spaces.
• Process and respond to contract releases, including applications, charge adjustments, cancellations, and refunds.
• Follow up on room changes, evictions, and withdrawals to ensure proper student checkouts and move-in readiness for rooms.
• Place improper checkout charges and other necessary charges on student accounts.
• Chair the Contract Release and Residency Exemption Committee.
• Partner with the US Census Bureau to distribute and collect census surveys.

Customer Service

• Respond to inquiries and concerns from students, parents, and university stakeholders via email, phone, and in-person communication.
• Provide clear and timely communication regarding housing fees, refunds, contract buy-outs, cancellation penalties, and other related matters.

Communications

• Develop communication templates for processes such as contract confirmations, room selection, assignment notifications, and deadline reminders.
• Communicate regularly with department leadership, residence life staff, and external partners (e.g., SGSC, Disability Services, Financial Aid, Auxiliary Services).

Team Membership and Leadership

Represent Housing and Residence Life in university-wide committees and campus events. ::: ::: ::: :::