NHS Human Services, Inc.

Under the direction of the Youth and Family Engagement Mobile Administrator, assists youth, families and caregivers with their diverse library needs. Provides information, materials advisory, and technology assistance and performs various collection and circulation duties. The majority of work takes place on outreach vehicles. Demonstrates a commitment to expanding quality services for youth and families in Baltimore County, strong leadership skills and good judgement. Leads programs and outreach events. Regularly serves as Librarian in Charge.

**Essential Functions

Functions listed are intended as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Public Service and Outreach **

• Guides youth, family and caregivers in selecting appropriate materials for reading/viewing/listening.
• Plans and presents programs and outreach events based on operational needs of the department from individual to group instruction covering all age groups, both in-person and virtually.
• Assists customers at their point of need to find answers to a broad range of questions ,using appropriate resources and making relevant referrals.
• Assists customers with navigating website and searching databases.
• Assists customers with using library computers, including navigating online resources and using desktop software.
• Builds and maintains relationships with diverse community partners, government agencies and other youth-serving organizations that share a common mission.
• Drives outreach vehicles.

Technology

• Uses technology to serve customers and to streamline workflow; provides technology-related instruction.
• Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic).

Collection

• Performs collection maintenance duties on the outreach vehicles and keeps the collection orderly including shelving, merchandising, and shelf-reading.
• Processes all material types and devices.
• Merchandises and maintains the library's shared collection.
• Uses the library's website or catalog to search, locate and reserve an item in the library's catalog or from other library systems and performs basic materials advisory.

Other

• Serves as the librarian-in-charge; includes de-escalation, handling customer issues, responding to vehicle problems, addressing and documenting security incidents, and providing follow-up to department management, as needed.
• Prepares daily schedules under the direction of the Department Manager or Mobile Engagement Administrator, as needed.
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift.
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements.
• Must have access to transportation, as needed, to fulfill the responsibilities of the position (including meetings, events and activities at branch locations or offsite).

Other duties as assigned.

Bargaining Unit Status: Eligible

*Minimum Requirements *

• Bachelor's degree from an accredited college.
• Successful completion of the Library Associates Training Institute (LATI) within two (2) years of date of hire, -or- 90 hours towards MLS from and ALA accredited school within two (2) years of date of hire with completion of MLS within three (3) years.
• Minimum of two (2) years of experience of customer service.
• Must be able to use various software and other technology to perform essential duties and assist customers.
• Valid driver's license in good standing.

*Physical Requirements *

• Must be able to lift up to 25lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Must be able to bend, kne l, crouch and stretch for extended periods of time.
• Must be able to stand and/or walk for extended periods of time and mover throughout the mobile unit.
• Must be able to read small print.