NHS Human Services, Inc.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Strategic Initiatives- Canada

OVERVIEW:

The Mastercard Canada team is looking for a strategy lead to drive our Canadian annual planning forward and quarterly business reviews efficiency by working across functional teams in Canada, and cross-market strategy teams. The mission of the strategy lead is to provide thought leadership to Canada’s management team and ensure the goals and objectives of the company are successfully executed in the market. They have been tasked with driving a culture and instituting an internal/external consultative approach to help the Canada market team achieve its business objectives. The individual is expected to gather and analyze information, formulate, and test hypothesis, develop and communicate recommendations as well as an execution mindset. Additionally, keep track of main product KPIs, Financial and Market Drivers. They will lead the development and execution of Mastercard Canada’s product roadmap strategy, business risks and new product development prioritization critical to the delivery of innovation and revenue growth.

This role requires an experienced leader with demonstrated ability to manage the strategy across product and sales teams to influence, evaluate and guide the go to market prioritization and planning process for new products, and lead innovation to bundle capabilities in support of revenue optimization and growth in Canada.

Oversee development and most importantly the execution of business strategy to support business growth and risk management

Supports the gathering, interpretation, of key KPI data to develop actionable steps that will improve processes and optimize results for all product teams

Work cross functionally to lead project management and decisions for cohesive, need based solutions w/revenue focused outcomes.

Lead prioritization with product and account managers to develop and manage a multi-year growth strategy in consumer and business teams, with annual objectives, KPI setting and reporting, for both internal and external delivery.

Provide leadership on cross functional accountabilities with consumer, business product teams, legal, account management, market development, marketing and finance (planning, prioritization, progress).

This position will also help to advance the broader “digital by default” strategy, and end to end solution integration of open banking, fraud and money movement assets supporting the creation of a consistent checkout and tokenization framework across non-traditional payment methodologies.

ROLE:

Lead Canada annual and long term strategic planning process, and contribute to the development of execution framework against strategic plan

Lead Strategic projects for the (design and execution) structuring ambiguous problems and take action to solve them acting as a Consultant to the organization.

Build strong business partnerships with leaders of all levels and functions across the Canada and US markets

Lead priorities and target setting process in conjunction with the Canadian Leadership team. 

Manage the ongoing reporting of progress on product strategy execution providing guidance on cross-functional team objectives and synergies across workstreams.

Be the conduit with finance and product teams on forecasts and key KPI analytics.

Work with cross-functional team to develop internal reporting on success metrics, and attribution of initiatives towards market objectives.

Support identification of strategic focus areas in market, along with tactical and programmatic investment opportunities for leadership review.

Provide perspective, strategic rationale, synergy considerations and prioritization recommendations for strategic initiatives with US and Canadian leadership.

Coordinate the Product Studio review and approval process for Canada, ensuring consistency across all teams, prioritization and driving for continuous process improvement and alignment with annual and multi-year market objectives.

Manage and facilitate the Quarterly Business reporting process and risk sessions

Help business leaders across the group gain key insights into business performance by market and segment, and identify key strategic priorities 

Integrate with account plan process for target setting and monitoring with Sales Teams

Assess the economic landscape, and articulate any risks and how it will influence Mastercard’s business and key account objectives

Keep track of the performance of main business KPIs and product team performance and act on its results

Ensure compliance with internal processes and requirements 

Contribute to continue building monitoring Dashboards

ALL ABOUT YOU:

Bachelor in Business Administration, or Economics: Engineer ; MBA a Plus

Management/prioritization capabilities

Leadership / Analytical skills

Comfortable obtaining business insights from ambiguous and incomplete datasets

Manipulating large datasets, and combining unrelated data sources

Proficient in Excel and power point; knowledge of Data analytics tools and coding is plus • Experience in Consulting, Strategy, and/or planning roles

Strong sense of urgency, comfortable operating in a fast paced and changing environment

Customer focused, team player, and problem solver

Ability to build and to maintain relationships at multiple levels of the organization

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.