Job Information
Cognizant Experience Transformation Growth Strategist CMT in Toronto, ON-5140 Yonge St., Ontario
Who we are:
Cognizant Moment reinvents experience in an AI-enabled world. We believe great experiences can act a critical differentiator leading to increased conversion rates, improved brand reputation, customer and employee retention and competitive advantage.
Our team of creative and technology experts provides Cognizant’s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products.
Who you are:
You are a seasoned professional who thinks strategically, collaborates cross-functionally, produces high quality deliverables, grows client relationships, and continuously builds and elevates your practice. You have demonstrable skills and expertise that matches your passion in Communications, Media, and Technology (CMT). You are ready to build a differentiated experience transformation offering for the vertical and the socialization skills to promote it to colleagues and clients. As a colleague and key influencer within the team, you have the entrepreneurial spirit to drive forward through moments of ambiguity and change with a problem-solver’s attitude. As a practitioner, you can tie together seemingly disparate pieces of data/information to create a succinct, meaningful narrative and strategy to drive forward experience transformation using design thinking and modern experience strategy methods.
What we share:
A knack for looking at familiar problems through a unique lens
Desire to change minds, hearts, and behaviors with new experiences
Passion for driving market growth through innovation, technology, and design
A belief that understanding people can better guide business priorities and strategies
What the work is:
As Growth Strategy Lead, you will play a key role in developing/iterating/improving Cognizant’s multi-disciplinary Experience Led Transformation approach brining domain expertise in CMT industry domain to Experience Transformation. You’ll lead teams through the execution of end-to-end client engagements, partner with the broader Cognizant organization to craft impactful solutions for clients, support the acquisition of project opportunities and most importantly nurture culture of empowerment, collaboration and inclusion.
Direct, inspire, and lead cross-functional teams (strategy, insights, design, product, and technology), on large and high complexity experience transformation project for Fortune 500 clients across a range of industries and project types.
Develop and grow client relationships
Build re-usable tools, approaches, processes and frameworks designed to define, and defend innovative experience transformation solutions
Collaborate with other leaders and Experience Transformation practitioners to elevate the Strategy, Insight and Product Realization toolkits and capabilities of the team
Evolve the offerings, delivery models, and deliverables alongside experience transformation practitioners and the broader Cognizant collaborators
Build a network that turns to you as a trusted advisor and transformation expert, relied on for strategic POVs
Understand and incorporate complex business, strategic, and technical requirements into engagement outcomes
Design and facilitate successful presentations and workshops for senior executive level clients
Lead project design across a range of project types and own the end-to-end creation of winning proposals
Lead organizational business development activities from opportunity identification to sold work
Drive thought leadership in at least one core industry or practice discipline
Inspire and develop the skills of supporting team members
Lead development of new strategy practice tools and processes
Actively manage a broad network of stakeholders across the client organization, and within Idea Couture and Cognizant
What you’ll need:
Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field
8-12+ years of experience in agency/consulting or client side, with at least 2+ years in people leadership roles
Digital agency experience or MBA is considered a strong asset
Experience driving project acquisition (new business and follow-on)
Proven ability to critique, analyze, and elevate strategies and ideas
Expert understanding of cross-functional resources and building effective teams
Strong client leadership and facilitation skills with the ability to command and guide a room
Demonstrated experience growing projects into long-term client partnerships
Diverse strategic skill set spanning industry categories
Broad strategy and/or design experience spanning products, services, processes, and systems
Proficient in creating personas, design principles, experience maps, ecosystem maps, user journeys, service blueprints, and rapid prototyping methods
Conversant in the principles and practices of human-centered design and design thinking, including qualitative research methods (e.g., in-context interviewing)
Note: Currently travel is not a requirement; would expect up to 25% as business requirements change
What’s in it for you?
Multidisciplinary learning across backgrounds, approaches, methods, and industry expertise
Be a part of and play a critical role in shaping a niche and nimble culture within a global firm
Access to global scale, from the types of projects you work on to resources you collaborate with and lean on
Experience with a broad range of challenges in experience design, from whitespace opportunity definition to downstream realization
A competitive salary and benefits package
A workplace that prioritizes wellness and working flexibly to ensure you get the balance you need to meet the demands of your personal and professional life We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 1-3 days a week in a client OR Cognizant office in Toronto. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Applications will be accepted until March 31, 2025.