NHS Human Services, Inc.

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13211148

Supervise employees within Incoming Mail/Corporate Imaging area. Oversee processing of all incoming mail, input of all incoming hard copy inquiries into the OTIS System, and input of all incoming hard copy claims, apps, bills, correspondence into the Imaging System. Maintain hard copy retention for documents scanned, as well as maintain corporate retention for all microfilm.

What youll do

• Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development. Maintaining accurate records of all hiring, firing and disciplinary actions.
• Complete daily, weekly, and monthly reports for the unit. Responsible for providing data and input for company reports.
• Plan and organize daily operations of the unit.
• Review workload and processes to identify process enhancements.
• Schedule and implement cross training on all functions within Incoming Mail and Corporate Imaging.
• Operate, train, and provide maintenance as needed on all department equipment.
• Prepare and maintain budget for the Incoming Mail and Imaging areas to ensure operating costs are contained.
• Provide an effective method of answering employees questions pertinent to the work performed in the unit.
• Daily contact with claims processing areas, and Customer Service to solve mutual problems. Contact with other management when necessary.
• Work system generated reports regarding claims and inquiries to ensure accuracy so that mandated goals for the company are met.
• Work with vendors on service maintenance contracts as needed.
• Assist and support quality management programs that promote measurement, monitoring and evaluation of services and work processes to improve the quality-based activities and outcomes.

What you need

• High school diploma or equivalent required.
• Minimum of two years of mail room, imaging, or supervisory experience required.
• Must have strong orientation to detail and processes, prioritization, and time management skills.
• Ability to be professional and use good judgment when working with a variety of levels, internally and externally.
• Exceptional verbal and written communication skills and strong leadership skills required.
• Must have critical thinking skills and the ability to adapt to constant change.
• Frequent bending, kneeling, stooping, reaching, pushing, and pulling.
• Occasionally requires lifting possibly up to 50 lbs
• Required to operate standard office equipment such as a computer and phone.

Bonus if you have

• Previous supervisory or leadership experience highly preferred.
• Experience with Intelligent Capture, Microsoft Office, OTIS, and Sessions preferred.
• Knowledge of Imaging, Intelligent Capture, Microsoft Office, OTIS and Sessions preferred.