Job Information
OceanFirst Bank Service Desk Supervisor in Toms River, New Jersey
WHAT WE EXPECT OF YOU
Excellent analytical skills and knowledge of the Windows operating environment and Microsoft Office application software.
Communicate clearly and accurately in verbal and written format. Ability to explain technical concepts to non-technical clients and users. Relay messages accurately. Interact in a pleasant, cooperative, and timely manner with internal and external personnel at all levels.
Must be adaptable and capable of learning new software quickly.
Excellent communication and problem-solving skills.
Travel to other locations may be necessary. A valid Driver's License, in good standing, is required and access to a vehicle for use in the course of business.
Create/run reports as requested by management on service management metrics.
Familiarity with IT infrastructure, common technologies and ITSM Tools.
YOUR QUALIFICATIONS
Bachelor's degree in Computer Science, Information Systems, or related technical field preferred.
3-5 years of experience in an IT Help Desk environment.
1-3 years of previous supervisory experience preferred.
INTERNAL AND EXTERNAL CONTACTS
Frequent regional and inter-regional contact
Frequent contact with customers in response to inquiries on all technology related issues
Occasional contact with external providers
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Office environment. Ability to operate computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.