Job Information
RTX Corporation Analyst, Customer Service in Tanauan City, Philippines
Date Posted:
2024-06-05
Country:
Philippines
Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Position Role Type:
Unspecified
Primary Responsibilities:
Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations
Extensive internal interface with various departments within the organization
Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed
Responsible for assisting with timely payment from customers
Participate in continuous improvement initiatives
Documented success in maintaining a high level of ownership toward assigned responsibilities
Ability to train and develop others around them in areas of expertise
Non-traditional working hours may be required as needed: 2nd shift (2:30pm-11pm)
Basic Qualifications:
Bachelor's degree
OR in the absence of a degree, 6 years of relevant experience is required
Experience in resolving customer complaints and problems
MS Excel, PowerPoint, Word proficient
Strong numerical, written, and verbal communication and reasoning skills
Preferred Qualifications:
SAP Knowledge
Experience working in a manufacturing set up
ACE, Six sigma continuous improvement experience
Reporting, database manipulation and/or VBA is a plus
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.