Job Information
MyFlorida OPS SYSTEM PROJECT CONSULTANT *Open Competitive* in TALLAHASSEE, Florida
OPS SYSTEM PROJECT CONSULTANT Open Competitive
Date: Jul 3, 2024
Location:
TALLAHASSEE, FL, US, 32399
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 832687
Agency: Department of Health
Working Title: OPS SYSTEM PROJECT CONSULTANT Open Competitive
Position Number: 64801904
Salary: $22.04 hourly rate of pay
Posting Closing Date: 07/14/2024
Division of Medical Quality Assurance
Open Competitive Opportunity
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:
All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
Responses to Qualifying Questions must be clearly supported in your employment history.
Your Specific Responsibilities:
The incumbent in this position is responsible for ensuring quality assurance, improving communications between the users and support staff, and improving the efficiency and effectiveness of the business operations, requiring strong business knowledge, and analytical and technical skills.
Serve as a help desk technician to resolve business office technical issues directly, or properly and timely assign tickets to the correct team.
Serve as a business and systems information conduit between the stakeholders, internal and external customers, systems administrators, technology and support teams through which statutorily mandated business requirements flow. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between system usability and business needs.
Assist with asset management and annual property inventory.
Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details; Communicate and collaborate with regulatory board offices, internal and external entities to analyze business needs, functional and statutory requirements and deliver the following documents as needed: Incident Documents and User Acceptance Testing Scripts. Develop requirements specifications per standard templates, using natural language.
Gather and document information using meetings, system analysis, requirements documentation, business process descriptions, use cases, scenarios, business, and system analysis, and develop requirements specifications per standard templates, using natural language.
Facilitates system quality assurance testing; and coordinate with internal and external stakeholders to ensure that deliverable ticket resolution deadlines are met.
Conduct requirements and status meetings, develop project action plans, assist user acceptance testing (UAT), with stakeholders, including executives, managers, subject matter experts, vendors, and end users. Oversee deliverables and/or tickets are resolved and delivered on or by the predetermined due date set by management.
Performs other work-related duties as required.
Required Knowledge, Skills, and Abilities:
Strong analytical skills;
Knowledge of document management systems;
Experience with ticket management systems;
Experience with Microsoft Office Suite;
Ability to communicate technical issues, risks, and approaches to non-technical staff;
Strong business writing and verbal communication skills;
Ability to troubleshoot technical problems and recommend or implement design changes;
Ability to think critically, and create solutions to technical issues;
Ability to facilitate meetings;
Ability to work effectively in a team environment;
Process Management Skills;
Ability to negotiate and resolve conflict;
Political awareness, and the ability to read and comprehend Statutes and Rules.
Ability to evaluate information gathered from multiple sources and break down high-level information into details
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Tallahassee, FL
This is a professional position within the System Support Services Unit in the Bureau of Operations in the Division of Medical Quality Assurance.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
State of Florida 401(a) FICA Alternative Plan (mandatory)
Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
Workers’ Compensation (mandatory, if needed)
Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
Deferred Compensation (voluntary)
Employee Assistance Program (voluntary)
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market:Tallahassee