Job Information
Otis Elevator Company Client Engagement Supervisor in Tallahassee, Florida
Date Posted:
2024-05-07
Country:
United States of America
Location:
OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA
Otis, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary products have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
Summary:
The Otis Americas Key Accounts is accountable for growing existing Otis Key Accounts and business development opportunities. The Key Account Team is seeking a Client Engagement Supervisor to provide leadership for Client Engagement Specialists who are focused on delivering administrative and sales support to the Key Account Managers (KAM’s). The Supervisor is responsible for training, developing, coaching, and evaluating their direct reports.
Responsibilities include:
Direct and supervise Client Engagement Specialist (CES) Team to ensure that all administrative and organization sales support for Key Account Managers is executed in a timely and efficient manner.
Provide guidance, coaching and feedback to Client Engagement Specialist to ensure they are well researched on customers using available systems
Quickly respond and be able to adapt to unanticipated changes in response to customer issues and escalations
Effectively resolve customer service issues by serving as a liaison between internal and external customers for the Key Account Organization
Take a leadership role in process improvement by supporting the ideas and initiatives of others (KAMs and CES Team), actively participating in teams and taking a facilitator role when necessary. Also participate in systems development project teams as required
Adhere to Otis’ Absolutes: Safety, Quality and Ethics.
Education
Candidates should have a bachelor’s degree or equivalent field experience
Experience/Qualifications
5 or more years of relevant work experience.
Candidate must be self-motivated with strong interpersonal skills.
Must be approachable, trustworthy, tactful and perceived positively by everyone.
Demonstrated planning and organizational skills are required.
Strong analytical, communication and customer service skills.
Ability to work in a team environment
Be a strong role model and possess a solid work ethic with a genuine focus on customer satisfaction. Attention to detail including ability to follow standard processes and procedures is a must.
Prior supervisory or leadership experience especially in a call center environment strongly preferred.
Past experience training and/or coaching strongly desired.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .
Privacy Policy and Terms:
Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.