Job Information
NBT Bank Personal Department Manager in Syracuse, New York
Pay Range: $70,380.00 - $103,232.00
Manages and directs department activities and functions performing sales and/or service support for all distribution channels: telephone, face-to-face, and electronically. Ensure team members are qualified, trained, and coached to achieve optimum performance. Establishes and monitors team and individual sales and service goals: growth, retention, and quality standards of performance. Tracks and reports performance and measures against forecasted objectives and planned results. Creates and fosters a customer service culture that embraces organic growth and delivery of exceptional and best in class service. Routine travel may be necessary.
Education and Experience:
Bachelor degree and 7 years relevant work experience or equivalent combination of education and experience required
5 years of effective leadership experience required
Property & Casualty Broker's license and/or Life, Accident, and Health license or ability to obtain within 6 months of hire
Professional Insurance designation or ability to obtain within 12 months
Skills and Abilities:
Demonstrated ability to effectively coach and mentor others towards achieving personal and departmental goals;
Excellent verbal and listening skills; ability to effectively handle diverse customers and team members and to express empathy and concern;
Excellent business writing skills;
Demonstrated ability to analyze complex data, research problems and make sound decisions using own judgement, manuals, and available resources;
Expert knowledge of insurance regulations, department workflows and guidance, and use of the agency management system and technology tools;
Ability to assess training needs and facilitate effective training of others in individual and group sessions whether face-to-face or remotely;
Highly capable of organizing and prioritizing multiple work assignments on an individual and group level, paying attention to detail and focusing on quality;
Highly proficient in Microsoft Office;
Ability to travel as needed
Tasks Performed:
40% Establish workflows, review performance audits to ensure efficiency of processing, and approve training plans. Monitor workload levels to ensure customer needs are met and implement adjustments when necessary;
30% Facilitate regular department meetings with direct reports to ensure consistent performance results. Participate in team, agency and insurance carrier meetings. Provide feedback and suggestions to enhance our customers' experience and overall department/agency efficiency;
10% Participate in the recruiting, interviewing, and hiring of team members to ensure the most qualified candidates are selected. Ensure an effective on-boarding of newly-hired employees. Facilitate the off-boarding of team members when needed.
10% Routinely meet with direct reports at least quarterly to provide feedback, coaching and guidance; document and escalate recommendations to department leader to address deficient performance or advancement opportunities for all team members;
5% Serve as the point of contact for supervisor to escalate customer issues.
5% Perform other duties as assigned
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Benefits for Full-Time Employees:
Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
Parental Leave : Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage : Ensuring your overall health and well-being.
Flexible Spending Accounts : For healthcare and dependent care expenses.
Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits : Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance : Supporting your growing family.
Tuition Reimbursement : Invest in your education and career growth.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Benefits for Part-Time Employees Working 20+ Hours/Week:
Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave : Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave : For your health and safety.
Employee Assistance Program (EAP) : Access to support and resources.
Financial and Banking Services : Various benefits and financial planning assistance .
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.