Job Information
Hyatt Night Auditor (Full-time & Part-time) in SYDNEY, Australia
Description:
At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We have an exciting opportunity for a full-time and part-time Night Auditor to join our team at Australia’s largest hotel.
Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
The Role:
You will be joining an energetic and passionate team of associates who proudly represent the face of Hyatt Regency Sydney. As a night auditor in our busy Front Office Team, your main priority is to be the first point of contact for our guests and assist them with all enquiries to achieve and maintain the Hyatt 5-star service standards. This includes overseeing the overnight operations of the hotel such as verifying guest accounts, reconciling and balancing charges. You will also assist with some aspects of guest services, such as check-ins and check-outs. To be successful in this role, you will acquire a passion to be an exceptional service ambassador to our valued guests to ensure they have a relaxing stay.
Our ideal candidate will possess:
Have minimum 6 months experience within a 5-star hotel
Acquire strong problem-solving skills
Possess a friendly demeanour and excellent interpersonal relationship skills to be able to relate well with customers from diverse backgrounds
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
Provide a professional customer service-friendly personality
Have excellent presentation and grooming
Proficient use with Opera
Be literate with computer programs
Responsibilities include:
Create memorable experiences for our guests through care and empathy
Be the first point of contact for guests and visitors
Assist with guest enquiries and recommendations
Taking reservations and maintaining guest accounts
Assist with the night audit process
Aid in the operations for the day team to ensure exceptional service is provided around the clock
Support the Night Manager with daily financial audits and any ad hoc tasks assigned to them by the Manager on Duty
Why Hyatt?
At Hyatt, we care for people so they can do their best. Some of our amazing associate benefits include:
Complimentary accommodation at Hyatt properties worldwide
Discounted accommodation rates globally for associates as well as friends and family
Learning and development opportunities
Associate recognition and rewards programs
Discounted city parking
Primary Location: AU-NS-Sydney
Organization: Hyatt Regency Sydney
Job Level: Part-time
Job: Front Office
Req ID: SYD002676
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.