Job Information
IHG Manager On Duty in Sydney, Australia
Nestled in the heart of the picturesque Double Bay, this iconic Sydney hotel embodies timeless elegance and unparalleled service. With breathtaking views of the bay and a reputation for excellence, InterContinental Sydney Double Bay sets the standard for luxury hospitality.
Every day is different at IHG, but you’ll mostly be:
• Overseeing daily hotel operations, ensuring seamless guest services from check-in to check-out.
• Leading the way – managing guest experiences, team performance and hotel operations
• Being first point of contact for any critical emergency situations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Responding to guest inquiries, concerns, and requests, resolving issues with professionalism and grace.
• Maintaining high standards of quality and presentation throughout the property.
What We need from you:
• 2 years’ front desk/guest service leader experience
• Excellent communication, problem solving, reasoning and motivational skills
• Ability to stay for long periods and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera beneficial
• Willingness to work evenings and weekends
• Diploma or equivalent, preferred but not essential
What you can expect from us:
• We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective
• Paid birthday leave and proactive health days
• Free - duty meal on shift & dry cleaning
• Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! • Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.