NHS Human Services, Inc.

Key Responsibilities:

• Supervise Shipping Staff: Lead, train, and manage a team of shipping clerks, forklift operators, and other warehouse personnel. Ensure staff follow proper procedures and safety protocols.
• Shipping Operations: Oversee the daily shipment process, ensuring orders are packed, labeled, and shipped accurately and in a timely manner.
• Inventory Management: Track inventory levels and ensure that shipments align with inventory records. Coordinate with inventory management to prevent stock shortages or excess.
• Coordinate with Other Departments: Work closely with the warehouse, customer service, and procurement teams to ensure proper documentation and smooth flow of goods.
• Shipment Documentation: Ensure all shipping paperwork is completed correctly, including packing lists, bills of lading, and customs forms for international shipments.
• Logistics Coordination: Monitor and manage shipping schedules, including selecting appropriate carriers, and resolving shipping-related issues.
• Customer Satisfaction: Address customer complaints regarding shipping delays, damages, or other issues, and ensure customer satisfaction through effective resolution.
• Compliance: Ensure compliance with safety standards, shipping regulations, and company policies. Maintain knowledge of changes in regulations related to shipping and customs.
• Reporting: Maintain accurate records of shipping activity.
• Process Improvement: Continuously evaluate and improve shipping processes to increase efficiency, reduce costs, and meet customer expectations.

Required Skills and Qualifications:

• Experience: 3+ years in a shipping, logistics, or warehouse management role, with at least 1-2 years in a supervisory position.
• Leadership: Proven ability to lead and motivate a team to achieve departmental goals.
• Attention to Detail: Strong attention to detail to ensure shipments are correct and documentation is accurate.
• Problem-Solving: Ability to resolve shipping issues, delays, and customer complaints effectively.
• Communication: Strong verbal and written communication skills for interacting with team members, customers, and other departments.
• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Computer Skills: Proficiency in shipping software, inventory management systems, and Microsoft Office Suite.

Preferred Qualifications:

• Knowledge of International Shipping: Familiarity with international shipping processes and customs regulations.

Physical Requirements:

• Ability to lift heavy packages (typically up to 50 pounds).
• Ability to stand, walk, and move for extended periods.
• Comfortable working in a warehouse or shipping environment.

Work Environment:

• Typically works in a warehouse or shipping facility.
• Requires regular interaction with shipping personnel and other departments.
• Can involve working in a fast-paced, sometimes noisy environment.

Salary Range:

$22.00 - $25.00/hr depending upon experience and qualifications.