NHS Human Services, Inc.

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.
  

Click here for more about Student Affairs.Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). One (1) year of full-time work experience. Experience working with a diverse student body.Preferred Qualifications:
Customer service experience. Experience with medical and/or student records. Experience with updating social media information. Proficiency in spoken and/or written languages other than English.Brief Description of Duties:
As the first point of contact for students entering the facility and responding to inquiries regarding appointments, services, and programs, the incumbent will assist with the day-to-day operations, ensuring prompt and professional responses to sensitive inquiries or situations. Responsible for following procedures and best practices for the departments serving Student health, Wellness & Prevention Services, and university. Troubleshoot first level problems and manage them appropriately. Respond to urgent student needs in an appropriate and respectful manner. Determine the nature of student circumstances and refer as applicable.The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.The candidate will exhibit exceptional customer service skills providing friendly, courteous, and respectful service. They will have demonstrated experience managing multiple priorities and tasks as well as experience working with a diverse population of staff and community organizations. The selected candidate will have exceptional communication, listening, and interpersonal skills. They will work in compliance with federal and state laws, confidentiality regulations and accreditation standards, the incumbent will maintain confidentiality of medical & behavioral health records according to the FERPA and HIPAA Standards plus other regulatory and credentialing requirements.

Duties:

• Perform administrative duties inclusive but not limited to supporting students, faculty, staff or other constituents, scheduling and confirming appointments, managing data input of student immunization records, maintaining confidential files and spreadsheets. Responding to first level inquiries that will include screening phone calls and/or emails, exercising the highest level of confidentiality along with sound judgment in directing the appropriate responses.
• Provide administrative support. Maintain confidentiality of medical & behavioral health records according to the privacy Standards and other regulatory and credentialing requirements. Obtain and analyze health information such as immunizations, insurance records and/or provider requests.
• The incumbent may be asked to maintain/prepare patient charts, provider schedules and confirm appointments using automatic databases. Monitor and track necessary databases to ensure accuracy of confidential records. Provide administrative oversight to include record keeping, file management, office appearance, security, property control, maintenance and inventory of office supplies and equipment. Manage departmental directories, department listserv(s) and ensure timely updates when necessary. Utilize best practices in customer service and work to reduce health disparities as well as stigma related to health services. Participate in service recovery.
• Professional Development and Committee Involvement: Participate in opportunities that promote your learning, growth, and development (i.e. classes, training, committee, webinar, etc.). Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your individual unit/department (i.e. campus wide traditions, events, programs, etc.). Other duties or projects assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times.

Special Notes:
FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA. For this position, we are unable to sponsor candidates for work visas.Resume/CV and cover letter should be included with the online application.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.Visit our WHY WORK HERE page to learn about the total rewards we offer.