NHS Human Services, Inc.

POSITION SUMMARY The Online Coordinator plays a critical role in the execution of online programs across all formats, including live and on demand programming. This motivated, organized, and service-oriented individual is the liaison between students, presenters, and internal departments including Programming, Marketing, and Registrations to ensure seamless execution and phenomenal student experience. ACCOUNTABILITIES - Communicates and plans effectively with presenters and Kripalu departments to ensure the successful delivery of online programs. - Schedules and runs pre-program productions calls with presenters. - Gathers and communicates program details, including technical requirements and student handouts and communications. - Ensures marketing team has all critical information to communicate to guests in program emails, including pre- and post- program communications; review all communications to ensure accuracy. - Moderates and schedules moderators for all online programs, providing phenomenal service to Kripalu\'s students. - Books all programs into Zoom and maintains Zoom calendar. - Downloads and maintains downloads of program recordings. Executes light video editing, when necessary, and uploads final videos for students. - Gathers video and text assets to create on demand programs in on demand platform. - Supports students throughout the online programs and via the Online Support email inbox. - Creates surveys and reports on student feedback and shares with internal teams. - Anticipates the needs of presenters, staff, and students and works as part of a team to provide excellent support. - Actively participates in continually evaluating and improving processes and the experience of all presenters and students. - Must be willing to work nights and weekends. - Additional duties as assigned. COMPETENCIES - Demonstrated commitment to valuing equity, diversity and contributing to an inclusive environment. - Possesses strong core ethics, integrity, and values consistent with Kripalu\'s organizational principles. - Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. - Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed - Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. - Embraces experiences as learning opportunities. - Accepts responsibility for personal and professional learning and growth. - Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.. Qualifications ESSENTIAL SKILLS AND EXPERIENCE - Strong written and verbal communication skills - Minimum of 1 to 3 years\' experience in event planning - Demonstrated ability to work on a fast-paced team - Excellent organization skills, with a high leve of attention to detail - Ability to prioritize and complete multiple tasks efficiently - Ability to learn new technology platforms as required - Excellent customer service; positive attitude - Takes initiative and follows through on directed projects - Attention to detail - Ability to hold many projects on different timelines - Willingness to work evenings and weekends is essential, as is the flexibility to adjust schedule according to the needs of the programs MINIMAL QUALIFICATIONS - Associate\'s degree or equivalent - Word, Outlook, Excel, and Zoom skills VALUED BUT NOT ESSENTIAL SKILLS AND EXPERIENCE - Prior non-profit experience - Experience with learning management systems - Experience with video editing - Experience with property management systems a plus