Job Information
ReSound Hearing Care Coordinator in St. John's, Newfoundland
Beltone Hearing Care Coordinator
St. John's, Newfoundland, Canada
As a Hearing Care Coordinator, your primary responsibility is to provide extraordinary concierge level service to our customers. In this position, you will be the “face” of the practice and the crucial liaison between our customers and the Hearing Care Professionals. You will contribute to the business success of Beltone through the provision of effective customer service and relations, interpersonal communication, effective time management, accurate cash management reporting and delivering sales/marketing goals.
About Beltone Canada
Founded in 1940, Beltone Canada is a key division and brand of the GN Group, one of the world’s largest manufacturers and leading providers of hearing aids. We develop, manufacture and market elite hearing solutions that help customers with simple-to-complex hearing loss. Sold in over 40 countries, we are a global leader in hearing health care and one of the most trusted brands for quality and care.
Job Duties and Responsibilities:
Greets customers when they enter
Answer phone/make phone calls for various purposes
Confirm appointments
Schedule appointments for assigned office and/or any applicable out of town clinics
Manage incoming phone calls, deliver and return messages
Successfully utilize the True Block scheduling to maximize test opportunities for the office and any out of town clinics
Order and sell products
General office and administrative duties
Pull charts for customers scheduled for hearing tests
Stock shelves (batteries, pamphlets, supplies etc.)
Invoicing for hearing aids and other products
Customer information entry into clinical management system
Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
Receive hearing aid repairs and enter appropriate information into the system
Receive mail, process incoming payments and distribute mail
Mail batteries/supplies when customers request using the postage machine
Mail hearing aids when requested
Perform follow up activities with customers and other leads
Be able to process correctly all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
Develop and execute lead generation test opportunities through business networking and outreach within the community
Manage customer database and call list
Submit insurance claims and follow-up with insurance plans where applicable
Manage account receivables and payables
Cash management including making bank deposits and balancing out sales media
Make sales calls to help generate business
Assist the Hearing Care Professionals
Perform a variety of cleaning duties to maintain a clean work environment
Follow all Beltone corporate policies and procedures
All other duties as assigned
Desired Qualifications:
High School diploma or equivalent is required
2 years of previous office experience is preferred
2 years of previous sales and customer service experience is preferred
Must be well organized and able to multitask effectively
Must have the ability to communicate effectively in English, verbal and written
Must be proficient in MS Office and possess good computer skills
Must have the ability to sit at a desk for 70%-90% of the work day
Must be self-motivated and highly organized
Must have a valid drivers license
#LI-Beltone
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .