NHS Human Services, Inc.

Job Description

WGL - Lead, Digital Business Solutions Utility Operations

Reporting to the Sr Manager, Digital Business Solutions – Utilities Operations, you will leverage business process and technology expertise to support our key business stakeholders (Utility Operations) in pursuit of strategies that drive operational excellence for your respective portfolio of applications.

In this role you will be responsible for on-going engagement, management of demand backlogs, and delivery of digital sustainment services, and ensuring those processes serve our current business needs. You will play an essential role in driving value delivery from our application management services (AMS) outsourcing arrangements and helping to shorten the path to value-realization in everything we do.

You will:

• Help the US Utilities businesses transform by leveraging technology to accelerate value delivery across the enterprise.

• Maintain a stable application landscape which supports our business operations.

• Ensure regular Digital alignment with your business stakeholders, ensuring broad understanding of business strategies, activities, drivers, requirements, and system enhancement demands.

• Support the management & prioritization of business needs and consolidate sustainment demand across your area of domain expertise, maintaining product backlogs that reflect the current organizational priorities and bring visibility to the resource requirements necessary to achieve our objectives

• Coordinate the delivery of Digital services across your area of responsibilities, ensuring value is realized.

• Support application operations, testing, and issue resolution, ensuring our digital team acts with a “sense of urgency” in response to normal or emergent/incident needs

• Assist in the conduct of Root Cause Analysis in response to incidents, ensuring a continuous learning and improvement environment is maintained.

• Proactively support processes for risk identification and mitigation across the application portfolio, ensuring continuous improvement in our Digital risk posture

• Drive innovation by relentlessly pursuing research and assessment of new approaches, technologies and solutions, and evaluating them for potential use across Utilities

You have:

• Bachelor's Degree in an Information Technology, Business, or related field, or equivalent combination of education and/or related experience

• Minimum of seven (7) years of related experience with supporting business processes, product ownership, business analysis, and/or the support of business applications

• Utility experience is preferred, but not required.

• Must be able to effectively interact with and communicate with business partners at every level throughout the organization.

• Specific technical experience supporting Utility Operations business partners using applications delivering at least one of Above Ground Service Operations, Below Ground Construction and Maintenance, Asset Management, Work Management, Workforce Management and Scheduling, Dispatch support, Meter Management, SAP Plant Maintenance, SAP Device Management is strongly preferred.

• Knowledge and/or experience of SDLC, Solution Design and an agile delivery approach is preferred

• Knowledge and experience using data to gain insights which drive favorable business outcomes

Salary:

We offer a competitive salary range of $116,000 - $159,000 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.