Job Information
Monroe 2-Orleans BOCES TECHNOLOGY SUPPORT TECHNICIAN, Full-time position, 12 months/yr. in Spencerport, New York
Assist staff and students in the integration of technology throughout the BOCES. Set up and support computing devices and software in operational order within our local area network environment. Set up and support other A/V equipment throughout the district.
Assist internal and district Instructional Technology Support team with the following:
Configure and set up classroom and administrative technology hardware/software on the BOCES network.
Install new/upgraded applications/software locally and remotely utilizing central management software solution (i.e., Microsoft SCCM),.
As needed, train users on basic computer operations on various software packages (i.e., Microsoft office) to meet staff needs.
Sit on the organization help desk to answer/support questions to resolve various technology problems and follow up on-site as needed.
Troubleshoot and resolve various technology problems (both hardware and software).
Ensure both hardware and software inventories are accurate and up to date as moves/additions/changes occur.
Actively update the organization’s help desk system (Heat) as work is initiated and completed.
Respond to calls as they are assigned.
Perform other duties appropriate to this position as assigned.
Job Qualifications
Graduation from high school or possession of an equivalency diploma, plus EITHER:
Graduation from a regionally accredited or New York State registered college or university with an associate degree in an information technology related field; OR,
Two (2) years of paid full-time or its part-time equivalent* experience in the operation, installation, or maintenance/repair of computer network server or network operating system; OR
Successful completion of a recognized course in computer operations and repair such as training courses offered by the military, computer hardware vendors or consultants or any other training course providing “hands on” computer operation experience, plus one (1) year paid full-time or its part-time equivalent* experience as described in (2), OR;
Any equivalent combination of education and experience as defined by the limits of (1), (2), or (3) above.
Position Start Date:07/01/2024
Application Deadline:06/28/2024
Civil Service Title: Network Technician (Competitive)
Job Number: CaTS/TechSppt-6/12/24