Job Information
WESCO Supervisor - Operations in South Windsor, Connecticut
As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates. You will have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.
Responsibilities:
Coordinates employee work assignments to achieve inbound and outbound service requirements
Directs achievement of performance objectives related to productivity, quality, service, and safety
Monitors workflow, work completed, error rates and related metrics and takes corrective action
Ensures procedures are observed, implemented, and enforced
Ensures quality and inspection process is accurate and excess costs are eliminated
Ensures safe working environment and follows safety regulations
Ensures accurate time, attendance, and performance management records are maintained
Maintains positive employee relations and morale
Recommends performance management actions
Assists in developing and documenting warehouse processes
Establishes and monitors performance standards for warehouse functions, including pick, pack, and ship
Processes returned merchandise
Establishes and monitors performance standards for equipment, assembly, housekeeping, etc.
Develops and implements training certification programs and ensures warehouse employees receive training
Other duties as assigned
Qualifications:
High School Degree or Equivalent required
Fork Lift Certification preferred
2+ years warehouse and distribution operations experience
1 year experience leading warehouse associates
Ability to operate a forklift or have the ability to obtain a forklift certification
Strong knowledge of inventory control processes
Knowledge of electrical, construction or mechanical products
Strong communication and interpersonal skills
Strong time management skills
Basic computer skills
Attention to detail
Ability to learn and use business planning systems
Ability to understand and follow verbal and/or written instructions
Ability to remain calm and resolve problems in a timely manner under stressful situations
Ability to work in a team environment
Ability to operate hand and power tools and equipment
Ability to adapt to changing situations and to perform multiple tasks simultaneously
Ability to anticipate and prepare for customer need
Physical Expectations:
Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
Work may require excessive bending or stooping.
Employee required to climb ladders.
Employee required to use hand tools.
Employee uses heavy machinery (e.g., forklift, etc.).
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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