NHS Human Services, Inc.

Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.Join our team. It’s a great time to be a part of ZOLL!Job Summary The main purpose of this position is to oversee and to ensure of efficiencies and high quality performance of Technical Service functions within the region. Essential Functions

• Overseeing day-to-day operations and activities of the technical services departments within region.

• Effective managing extended team of Managers, Engineers and Technician within region to ensure high level of efficiencies, competencies and customer satisfaction.

• Perform strategic planning and identify primary department objectives.

• Establish and enforce team policies, procedures, and guidelines.

• Identify and implement processes to improve operational efficiencies, reduce expenses and improve customer satisfaction.

• Establish goals and metrics for direct reports and monitor progress towards achievement of objectives.

• Create and define business growth opportunities to grow service department revenue and achieve financial objectives.

• Provide on-going coaching, mentoring and development of staff to meet the needs of our customers and future business and growth opportunities.

• Responsible for development of the annual service operating budget and accountability to meet or exceed growth and profit objectives.

• Coordination with Sales Operations and Sales team to identify new business opportunities or strategic partnerships that represent potential growth.

• Working with relevant department for Strategic planning to increase ExpertCare adoption rate in the region.

• Ensure high level of work done & cost efficiencies and profitability in the Thailand, Malaysia and India Service Centers.

• Develop strategies and localized ExpertCare offerings across the region to achieve >20% annual revenue growth.

• Proactive in Maintaining high level of business relationships and customer satisfaction.

• Ensure proper and accurate documentations of Service Reports and Checklists with compliance to local GDPMDS requirements.

Knowledge, Skills and Abilities

• Min 5 years of Technical experience in Medical Device or Biomedical Engineering industry

• Min 5 years of supervisory experience in Medical Device or Biomedical Engineering industry

• Ability to work with all levels of individuals and management throughout the organization.

• Experience with on-site support, troubleshooting and fault investigation

• Good interpersonal and communication skills

• Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines

• Critical thinking and problem-solving abilities are a must

• Ability to work on-site independently and as a team

• Willing to go the extra mile to ensure both Employee and Customer Satisfaction

• Proficient with Microsoft office and other Engineering software

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.