NHS Human Services, Inc.

Job Description

Customer Success Services (CSS)

In CSS customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle CSS to help them get the most out of their investment. For more than 20 years, Oracle CSS has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

www.oracle.com/customer-success/

Who are we?

CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multicloud and on-premise environments.

www.oracle.com/customer-success/cloud-infrastructure-services/solution-support-center/

Job Description

We are looking for a Database & Cloud Senior Engineer who will be responsible for delivering our customer infrastructure solutions for on-prem, public, multi-cloud and Cloud at Customer (ExaCC) platforms, understanding the Customer Business to provide the best service.

What you’ll do

• You’ll support the operation of databases and platform deployments on-prem and in cloud, delivering services that drive customer success and innovation, becoming customer’s trusted technical advisor.

• Install, configure, and operate database and advanced options like RAC, DG and so on.

• Deliver solution architecture advice, reviews, and conceptual support.

• Analyze product problems to find resolutions.

• Resolve new and complex issues, research technical enquiries, and handle user problems.

• Support software installation, configuration, health checks, and performance assessments

• Educate customers on product features, issues, evolutions, upgrades, benefits, and patches.

• Support the stability, availability, and performance of critical business systems.

Job Requirements, Skills and Qualifications

• Applicants are required to read, write, and speak Spanish and English with fluency. Other languages are a plus.

• Deliver services both remotely and onsite (Sevilla area) depending on customer’s requirements.

• Availability to work on 24x7 Standby mode or in “out of business hours” to adapt to specific customer needs.

• Advanced problem-solving skills.

• Written and verbal communication including the ability to communicate with technical and non-technical staff at all levels.

• Ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.

• Embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.

Preferred Technical Skills:

• At least 5 years’ hands-on experience in working with Oracle Database products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM.

• Work experience in Oracle Database, specifically following topics:

• Troubleshooting

• Performance tuning

• High Availability: Exadata, RAC, Grid Infrastructure, ASM

• Oracle Multitenant

• Backup and Recovery

• Migrations

• Oracle Dataguard/Standby

• Oracle Golden Gate

• Hands-on experience in installation, configuration, operation and administration for Databases On-Prem/Oracle Cloud.

• Knowledge on implementing and maintaining related Oracle products: Oracle Database, Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM.

• Advanced OS Administration skills with Unix / Linux will add a plus.

• Good knowledge of Linux Operating System, with preference over Oracle Enterprise Linux.

• Will add a plus to have knowledge and experience on Oracle Cloud Infrastructure (OCI).

Why work at Oracle:

• A competitive salary with exciting benefits

• Flexible and remote working

• Learning and development opportunities to advance your career.

• An Employee Assistance Program to support your mental health.

• Employee resource groups that champion our diverse communities.

• Core benefits such as medical, life insurance, and others.

• An inclusive culture that celebrates what makes you unique.

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Career Level - IC4

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer