NHS Human Services, Inc.

- POSITION SUMMARY: The Security Operations Center (SOC) Supervisor is responsible for managing and leading a cross-functional team. They should possess the ability to assist in the development and production of intelligence-driven support products that assess risks, analyzes data / information to mitigate vulnerabilities to the client's assets, operations, strategy, and brand reputation. Most of this feels fluffy) PAY TRANSPARENCY/COMPENSATION: $55/hr RESPONSIBILITIES: Work rotating shifts to ensure 24/7 coverage for the Security Operations Center (SOC). Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Assess the threat environment, manage personnel, and resources to maximize operational coverage while mitigating risk. Act as the subject matter expert and provide oversight on security related technology systems, including, but not limited to Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management. Serve as an administrator for CCTV and alarm monitoring / access control software in coordination with a communication or security operations center. Provide oversight and assistance with access control, access card procedures, access control reports, and CCTV investigations. Provide guidance and direction to cross functional teams while maintaining operational standards in a high stress environment. Responsible for mentoring and training SOC Operators. Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Oversee SOC operators ensuring vigilant and comprehensive video surveillance and proper dispatch of security personnel. Develop SOPs and automated systems to allow SOC operators to provide proper oversight and guidance to security personnel during security events. Direct SOC operators in effective intelligence collection, analysis, and reporting. Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent or pose a threat to client properties and personnel. Analyze and assess risks and threats to client personnel, operations, strategy, and brand & reputation. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Exude a strong command presence and understanding of leadership principles to motivate, inspire, and lead a cohesive team in their duties. Manage shift work employees to include scheduling, adjusting resources in response to changing requirements, and monitoring pay. Develop and produce intelligence-driven support products that assess risk, analyze data / information to mitigate vulnerabilities to the clients, assets, operations, strategy, and brand reputation. Manage and utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) Redundant Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Prepare and present briefings to management or targeted audience on a regular basis. Work with highly confidential/proprietary information on a daily basis. Complete multiple tasks simultaneously and function in a fast-paced environment with minimal supervision. Maintain proficiency with Web-based social media platforms, search tools, productivity applications, and communication technology, the ability to utilize all available OSINT resources. Manage and submit SOC s