Job Information
Sarasota County Government Central Services Coordinator - Information Central in Sarasota, Florida
Department:
Libraries & Historical Resources
Start Here. Grow Here. Stay Here.
Are you an experienced supervisor with a passion for libraries and a commitment to exceptional customer service? Join the team as our Central Services Coordinator; in this key role you will provide day-to-day oversight and operation of Info. Central, our staff and system-wide programs. Responsibilities include hiring, coaching, and evaluating staff as well as managing system-wide services. This position starts out paying $61,152.00, there are numerous opportunities for both growth and development, and benefits start within 60 days of hire. Take the next step in impacting our community - apply today!
Why Sarasota County? Our libraries are not just about books. Our award-winning library system (10 branches, historical resources, and a new mobile library!) offers extensive collections where people of all ages can find their hobbies, their histories, their music, art, and culture.
About the Position
In this role you will...
Represent Sarasota County to Library users, implementing our standards of service to ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost courtesy and respect.
Provide leadership and create a work environment that encourages participation and problem solving.
Keep abreast of developments, trends, and innovations in libraries.
Day-to-day oversight and supervision of the Info Central staff, including annual performance appraisals and 6 month reviews (for probationary employees).
Offer assistance at service desks and in other sections.
Exemplary working knowledge of the databases and electronic resources offered by the library system, determining and implementing research strategies when necessary.
Manage system programs including: Ask A Librarian, Books by Mail, Ask Us!, Interlibrary Loan and others as directed.
Manage Unique Management collection program for Sarasota County Library System, maintaining system policies while seeking solutions for special circumstances.
Perform Teleforms follow up.
Record phone messages and ensure accurate timetables for phone menus.
As a rep to the County Contact Center, edit and create FAQs to the Knowledge Base as needed.
Gather usage statistics and complete reports as requested.
Manage proactive assessments of fraud awareness, prevention, detection and risk mitigation activities in areas of responsibility; oversee financial, compliance, operational and performance audits; review audit findings and ensure appropriate controls are established and implemented.
About the Schedule
Work Hours:
Full-Time, 40 hours / week.
Monday - Saturday, 8:00 a.m. - 8:00 p.m.
Must be available to work during operating hours for the library - including some nights and weekends.
This location is not currently open on Sundays, however this is subject to change.
Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc .
About You
Minimum Qualifications:
Master’s Degree in Library and Information Services.
-OR- Bachelor’s degree and enrolled in a MLS/MLIS program with the ability to obtain a MLS/MLIS within twelve (12) months of hire.
Two (2) years of related experience.
One (1) year of supervisory experience.
Valid Florida Driver's License by date of hire.
Preferred Qualifications:
Bilingual in Spanish.
Two (2) or more years of supervisory experience.
Two (2) or more years of library experience.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.
About Everything Else
Starting Pay Range: $61,152.00
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team, you will need to present the following items on your first day:
- I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
- U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! C hoose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
For more information about employee benefits, please click this link or visit SCGov.net (https://www.scgov.net/government/human-resources/employee-health-and-benefits) for additional information.
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.
Do you like leaving things better than you found them? We serve the greater good! Our team is here to make Sarasota the premier community to live, work and play!
Sarasota has 37 miles of award-winning beaches, over 80 parks and 100 golf courses, and is known as the cultural capital of Florida with museums of art, theaters, an aquarium, botanical gardens and the annual international film festival. Unsurpassed beauty, rich cultural offering, diverse educational opportunities, wide-ranging recreational possibilities make Sarasota a great place to live and work!
We believe in work-life balance with a generous leave plan.
“US News & World Report: Sarasota is No. 1 in Florida and No. 18 in the country for best place to live.”
We need YOU to help create wonderful experiences for residents and vacationing guests enjoying Sarasota! Apply today!