NHS Human Services, Inc.

Description

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women at Amazon, Glamazon (LGBTQIA+) and People With Disabilities

Amazon is looking for an Vendor Acceleration Program Team Lead to manage a team of Brand Specialists. VAP aims on the development of mid-sized strategic vendors, and also increase their level of service and vendor experience, building a strong partnership with these vendors by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing).

VAP is a paid service that addresses the need for mid-sized strategic vendors (T2 vendors, managed by VSP Team), that are currently not eligible for Amazon Vendor Service Light/Full and underserved by current Massive Vendor Recruitment programs (MVR), and want to accelerate their long-term growth in Retail and deliver the best customer experience. The program aims to boost growth by offering dedicated account management support to vendors, supporting them on various topics, from operational performance to participation in promotional events

The service is delivered primarily through Brand Specialists assigned to specific vendors. As Team Lead for MVR, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making.

Finally, you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.

Key job responsibilities

• Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs

• Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact

• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories

• Work with the BR SVS Central team to drive adoption of tools and offshore processes and drive productivity within your team

• Develop the right skill sets within the team and allocate resources to vendors - Grow and develop people into a talent pool for Amazon

Basic Qualifications

• Bachelor's degree

• Experience in retail or in fashion and consumer goods industries or in consulting

• Proactiveness in taking ownership and driving business performance

• Ability to build effective relationships with stakeholders and key partners

• Advanced English Skill (written and verbal)

• People Management Experience

Preferred Qualifications

• Clear and effective communication with functional groupings

• SQL experience

• Experience with data dashboards (QuickSight, Tableau, Power BI, QlikSense)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.