Job Information
ServiceNow, Inc. Director, Inbound Product Management - AI Control Tower in Santa Clara, California
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. Our cloud-based platform and solutions deliver digital experiences that help people do their best work. We are on a mission to empower enterprises with next-generation AI solutions that streamline operations, enhance value, and drive measurable outcomes. As we scale our AI offerings, we are seeking a visionary Director for our AI Control Tower team to lead the design, strategy, and execution of a robust value framework and experience that delivers real, quantifiable business impact.
ServiceNow is the AI platform for business transformation , enabling organizations to drive measurable AI outcomes through data focused insights and intelligent automation. In this role, you will help define and lead ServiceNow’s AI Control Tower - a centralized platform that monitors, measures, and optimizes the performance and ROI of AI deployments across the enterprise. You will guide cross-functional teams to ensure our AI solutions continuously deliver value to our customers.
What you get to do in this role:
AI Performance & Impact Dashboard
Conceptualize and maintain a centralized dashboard to measure key success metrics such as efficiency, productivity gains, and ROI.
Provide data focused insights that help stakeholders understand and track the value of AI investments.
ROI & Value Measurement
Develop generic, scalable methodologies for assessing the utilization and impact of AI applications
Efficiency & Optimization
Establish performance benchmarks for various AI solutions, focusing on accuracy, speed, and reliability.
Continuously refine models and processes to ensure AI focused services operate at peak efficiency.
Workforce Insights
Provide clear visibility into how AI is transforming workforce productivity and enabling smarter resource allocation.
Influence & Collaboration
Work closely with Product, Engineering, and Customers to ensure alignment with business goals.
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience: 12+ years in AI, logic, or data focused product management
Technical Acumen: Proven track record in building value frameworks, model management, data analytics, and performance optimization.
Deductive Skills: Deep understanding of key AI performance metrics, ROI measurement, and benchmarking.
Influence & Collaboration: Exceptional people management skills with experience leading cross-functional teams. Strong communicator capable of influencing senior stakeholders and driving alignment.
Customer Focus: Commitment to delivering measurable value to customers through user-centric design and data focused insights.
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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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