NHS Human Services, Inc.

Business Analyst - Santa Ana, Costa Rica

We are looking for a passionate Business Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.

Western Union powers your pursuit.

Role Responsibilities

Analytics:

• Conducting full lifecycle analysis to include requirements, activities and design.

• Interpret data, analyze results using statistical techniques and provide ongoing reports.

• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

• Acquire data from primary or secondary data sources and maintain databases/data systems.

• Identify, analyze, and interpret trends or patterns in complex data sets.

• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.

• Work with management to prioritize business and information needs.

• Locate and define new process improvement opportunities.

• You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.

Lean Management:

• Naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.

• Responsible for collecting and analyzing data, identifying root causes, implementing solutions, and monitoring results.

• Excellent analytical, critical thinking and problem-solving skills with attention to detail.

• Quickly grasp and master new concepts and requirements, related to product and process knowledge.

• Work independently and take ownership of projects/initiatives and follow through until resolution.

Role Requirements

• Working experience as a Data Analyst or Business Data Analyst.

• Working experience in Project Management.

• College or higher degree in Industrial Engineering with at least 1 year of experience working in the financial sector.

• Fluency in English with outstanding verbal, writing, and listening skills (B2+).

• Ability to produce datasets and reports for analysis using PowerBI and Excel.

• MS Office proficiency.

• Excellent analytical, critical thinking and problem-solving skills with attention to details.

• Confidence in making instinctual and logical decisions with little or no supervision.

• Be self-motivated and results oriented.

• Customer experience mindset.

• Strong analytical skills (https://resources.workable.com/analytical-skills-interview-questions) with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Adept at queries, report writing and presenting findings.

• Agile approach (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus.

• Schedule Flexibility is a must. Schedule: Day Shift from 8:00 am to 5:00 pm Days off: TBD.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• In house company doctor services

• Transportation services options

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Pan American Medical and Life insurance

• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid

Estimated Job Posting End Date:

07-09-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.