NHS Human Services, Inc.

Job Title

Director of Business Operations

Job Description Summary

Cushman & Wakefield is seeking a motivated, performance-driven Director of Business Operations to join our team. In this role, you are responsible for ensuring that administrative and operational functions are provided to the respective teams in an efficient and effective manner. In addition, he / she will be responsible for service delivery through management, provide oversight for operations functions and staff throughout the sub-region, and will work closely with the Director in supporting functions to implement strategic initiatives. As an operations manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives.

Job Description

Responsible for one or more of the following:

• Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner

• Provide informal leadership, mentoring and supervision to the staff

• Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules

• Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment

• Develop and support the Director with the development of annual business plans, operations plan, stating priorities, timelines and responsibilities

• Ensure compliance with corporate standards and internal company processes and systems are in place

• Collaborate with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the market

• Spearhead training programs for employees and coordinate appropriately

• Review monthly and annually operating reports; coordinate with Finance in the preparation of forecasts, budgets, etc. which includes preparing monthly reports, assessing variances and performance to plan for the region and individual business lines

• Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work

• Collaborate in the development of strategic planning with the leadership team and and develop short- and long-range operating objectives, policies and programs

• Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans for the combined businesses/accounts

• Ensuring consistent delivery of services by maintaining playbooks and communicating new processes clearly

JOB REQUIREMENTS & QUALIFICATIONS

• Education: Bachelor Degree

• 5-7 years of related experience or training

• Or any similar combination of education and experience

Minimum Requirements:

• Highly analytical, organized and detail oriented with strong math and communication skills

• Strong knowledge of word processing, strong writing skills, research experience and financial analysis

• Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving ability

• Proven record of providing excellent internal and external customer service

• Demonstrated adherence to the highest ethical standards and professionalism

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This job description is subject to change at any time and may differ slightly based on regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $154,105.00 - $181,300.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.